Customer Success Manager
PartnerStack
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$70,000 - CA$95,000 per year
About the role
- Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
- Develop strategies for their customer growth and retention
- Educate and advocate for how PartnerStack can solve their needs
- Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
- Review customer feedback and prioritize feature requests
- Analyze data and metrics around customer engagement and growth
- Ensure onboarding of new customers leads to success and active programs
- Drive renewals and expansion
- Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions
Requirements
- 3+ years experience in partnerships, customer success, customer experience or related roles
- Understands SaaS business and has an interest in keeping up with the industry
- Enjoys building relationships and cultivating positive client experiences
- Focuses on new and effective ways to provide value to the client
- Approaches problems with a creative mindset and is solution oriented
- Thrives in a fast paced environment and is able to learn on the job
Benefits
- A digital-first environment, so you can do your best work anywhere in Canada
- A MacBook shipped to you and a budget for peripherals of your choice
- Flexible working hours (in coordination with your team)
- Flexibility to work abroad for up to 8 weeks at a time
- Regular social events, even while working remotely
- Annual peripheral refresh
- Competitive salary and opportunities for promotion
- High-quality health insurance, active from your first day
- HSA and Wellness Accounts
- Generous vacation and time off plan
- Employee Stock Option Plan for everyone (ESOP)
- RRSP with an employer matching component
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer successcustomer experiencerelationship buildingclient experienceproblem solvingcreative mindsetsolution orientedadaptabilitycommunicationstrategic thinking