Regional Technology Support Specialist
Partners for Rural Impact
full-time
Posted on:
Location Type: Remote
Location: Kentucky • United States
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Tech Stack
About the role
- Serve as a point of contact for initial and escalated tech support requests via email, phone, chat, or in person for hardware, software, or network issues.
- Perform remote and in-person troubleshooting and determine the best solution based on the issue and details provided.
- Identify, research, and resolve basic and advanced technical problems for end users.
- Provide technical assistance through information sharing and hands-on problem-solving support.
- Coordinate with school, district, and partner organization technology staff to troubleshoot and resolve issues when needed.
- Install network equipment such as network cables, wireless access points, switches, and routers in PRI offices.
- Perform network troubleshooting in PRI offices to determine and resolve internet and network-related problems.
- Configure printers and multifunction devices for printing, scanning, and network connection.
- Use scripting tools such as PowerShell to automate and streamline operations.
- Direct unresolved issues to the next level of support personnel.
- Conduct new staff technology onboarding sessions.
- Provide technology training to end users.
- Monitor and manage the PRI information systems and network infrastructure to support the company’s computing, data processing, and communications needs.
- Assist with training workshops for staff members on new technologies and organizational technology policies and procedures.
- Prepare and maintain documentation for performed tasks, procedures, and IT-related policies.
- Create documentation for troubleshooting and resolution steps for IT issues, technical documentation, manuals, and IT policies.
- Manage backup and restoration of files in cloud-based systems.
Requirements
- A bachelor’s degree in computer science, information technology, business administration or a related field.
- Industry certification such as CompTIA A+, Network+, or Security+ preferred.
- At least 4 years of general office experience including at least 2 years of IT or related support experience.
- Demonstrated knowledge of hardware, software, networking, and technical support procedures.
- Proficiency working within Microsoft Office applications and ability to operate software on a variety of platforms.
- Demonstrated ability to build relationships and work collaboratively with others.
- Strong organizational skills with a demonstrated ability to manage multiple priorities efficiently and effectively.
- Valid driver’s license.
- Successfully complete pre-employment background check.
Benefits
- Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
- Flexible spending accounts, plus an employee assistance program.
- Life and long-term disability insurance and retirement plan.
- Generous paid time off work options including vacation, sick leave, and annual holidays, in addition to paid parental leave.
- Tuition assistance and professional development for employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingnetwork configurationscriptingPowerShelltechnical supporthardware installationsoftware installationnetwork troubleshootingdocumentationbackup and restoration
Soft Skills
communicationcollaborationorganizational skillsproblem-solvingrelationship buildingtrainingtime managementcustomer serviceadaptabilityattention to detail
Certifications
CompTIA A+CompTIA Network+CompTIA Security+