Parloa

Senior Enterprise Engagement Manager – f/m/d

Parloa

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Senior

About the role

  • Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner.
  • Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact.
  • Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities.
  • Oversee implementations—manage cross-functional teams, timelines, priorities, and risks to ensure smooth, on-time go-lives.
  • Communicate value and make it visible through compelling narratives, business impact reviews, and impactful storytelling.

Requirements

  • 4+ years of experience in Customer Success, Consulting or Account Management—working with enterprise accounts.
  • Demonstrated ability to drive strategic value and digital transformation within complex organizations.
  • Proven track record of converting operational success into commercial opportunity and growth
  • Strong project management skills and stakeholder management capabilities, with a clear focus on execution and impact.
  • A passion for AI, automation, and the ability to translate technical capabilities into business value.
  • A curious, pro-active, and strong ownership mindset—taking initiative, showing accountability, and driving outcomes from idea to delivery.
  • Excellent communication and presentation skills in German and English, with the ability to engage both technical and non-technical audiences.
Benefits
  • Deutschland ticket
  • Urban Sports Club
  • Job Rad
  • Nilo Health
  • weekly sponsored office lunches
  • Competitive compensation and equity package.
  • Flexible working hours
  • 28 vacation days
  • workation opportunities.
  • Access to a training and development budget for continuous professional growth.
  • Regular team events
  • game nights
  • other social activities.
  • Work from home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessConsultingAccount ManagementProject ManagementDigital TransformationAIAutomation
Soft skills
Strategic AdvisorRelationship BuildingStakeholder ManagementCommunicationPresentationOwnership MindsetInitiativeAccountability