ParkEfficient GmbH

Customer Success Manager

• Point of contact for our existing customers in daily operational matters
• Conducting and supporting customer onboardings and rollouts
• Conducting training sessions (remote via MS Teams) for administrators and end users
• Handling and structuring support requests (1st & 2nd level)
• Developing and maintaining our help center as well as information and self-service portals
• Using AI tools to optimize support processes and knowledge management
• Capturing, structuring and pre-qualifying customers' technical requirements
• Close collaboration with project management and IT to efficiently implement customer requirements
• Identifying recurring issues and deriving improvement opportunities for product and processes