Park National Bank

UX Design Manager

Park National Bank

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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About the role

  • Lead the end-to-end design strategy for digital banking experiences
  • Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys
  • Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions
  • Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics
  • Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs
  • Develop and maintain scalable design standards, UI patterns, and design systems
  • Collaborate with vendor partners in optimizing their platforms
  • Leverage insights from market trends, competitive audits and emerging UX/UI innovations
  • Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys
  • Ensure digital experiences meet security, accessibility, and compliance standards
  • Maintain awareness of and adherence to Bank’s compliance requirements and risk management

Requirements

  • 4 Year Bachelor's degree in marketing, digital marketing, or related field
  • 6+ years of experience in UX Design
  • Nielsen Norman Group (NN/g) and Google UX Design Professional certificates
Benefits
  • Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year
  • Must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal and written communication with stakeholders to discuss and convey information in order to exchange accurate information.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX DesignUser flowsWireframesPrototypesVisual interfacesDesign standardsUI patternsDesign systemsUsability testingBehavioral analytics
Soft Skills
CollaborationCommunicationUser researchCustomer feedback synthesisStakeholder alignmentOmnichannel approachPerformance evaluationMarket trend analysisRisk managementCompliance awareness
Certifications
Nielsen Norman Group (NN/g) certificationGoogle UX Design Professional certificate