Park National Bank

Analyst

• Review and analyze real-time digital fraud alerts flagged by the bank's digital fraud monitoring systems to determine if further investigation or action is necessary.
• Gather and analyze reports, records, and information from internal and external sources, including online information and bank records, to facilitate investigations.
• Utilize multiple technologies such as Actimize, Compass, Client Central, and FraudMap, and employ sound judgement to examine account activity and detect potentially fraudulent activity.
• Email correspondence regarding suspect transactions to appropriate stakeholders and conduct appropriate follow-up.
• Correspond with internal and external entities regarding customers, accounts, and transactions to validate relevant information.
• Engage with other financial institutions and fraud units to confirm fraud, identify common suspects, and emerging trends.
• Monitor the payment or return of transaction items based upon analysis and decisioning received from the branches.
• Identify and analyze current trends to develop preventative strategies.
• Create and maintain digital records and files.
• Prepare reports and enter cases into the internal case management system and escalates cases when appropriate.
• Maintain awareness of and adherence to the Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

Digital Banking Fraud Analyst

Business Analyst

• Prepare and analyze department metrics and reporting to measure success and identify opportunities for improvement
• Collaborate with applicable software stakeholders to identify needs and design efficient, effective solutions to improve the client experience
• Maintain thorough understanding of internal trust operations business processes, internal and external customer needs, external competitive landscape, and industry technology trends
• Develop and maintain operating procedures, internal user documentation, and internal user training and provide training and ongoing support to external end-users
• Fulfill the role of business line coordinator for projects such as software releases, monitoring system upgrades and coordinating UAT testing
• Provide support to ensure data is reconciled and issues resolved timely
• Develop and maintain report templates
• Oversee trust operations vendor relations and liaise with Park systems team to coordinate and resolve issues
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Digital Banking Fraud Analyst

Wealth Management Business Analyst