Park National Bank

Risk

• Participate in end of term performance reviews and provide detailed feedback
• Understand product or process changes across various lines of business
• Help assess the risk associated with product/process changes
• Understand and execute control and SOX related testing
• Assess the quality of execution by line of business liaisons
• Develop understanding of department operations, processes, and performance standards
• Contribute to projects and daily work in assigned banking department
• Present project results to appropriate audience as requested
• Network with other associates, leaders, and executives across the bank

Business Risk & Controls Intern

Client Services Representative

• Lead the client support team in resolving complex inquiries related to online cash management services.
• Serve as an escalation point for high-priority client issues, ensuring timely and satisfactory resolution.
• Collaborate with CM Business Analysts and Product Manager to troubleshoot platform issues and implement enhancements.
• Monitor system performance and client usage trends to identify opportunities for improvement.
• Develop and maintain standard operating procedures (SOPs) for client support and platform administration.
• Ensure compliance with internal controls, risk management policies, and regulatory requirements.
• Track and report on key performance indicators (KPIs) related to client satisfaction, issue resolution, and platform adoption.
• Foster a culture of client-centricity, accountability, and continuous improvement.
• Cross-sell Cash Management services and support all functions within the CM Support Center function.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.

Client Support Manager

• Evaluate and perform end-to-end analysis of the business’ risk and control environment
• Ensure that controls are properly designed, operating effectively
• Perform ongoing analysis of program related data and develop ad-hoc reports
• Assist with development of Risk & Control Self-Assessment mapping and documentations
• Maintain awareness of and adherence to Bank’s compliance requirements

Business Risk & Controls Intern

Client Support Manager

Business Risk & Control Analyst