Park National Bank

Risk

• Coordinate the development and ongoing support of risk and control documentation for multiple lines of business
• Facilitate necessary risk assessment activities
• Advise line of business leaders on the risk impacts of product, process, or regulatory changes
• Coordinate issue management activities such as root cause analysis, action plan development, project management, and closure validation
• Administer governance forums for the assigned lines of business
• Ensure controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies
• Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units
• Coordinate with other Risk & Control team members for testing and program management activities
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Senior Business Risk and Control Analyst

Customer Support

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
• Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
• Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently
• Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group
• Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
• Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
• Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Business Support Specialist

Human Resources

• Manages employee relations, workforce development and readiness, retention and engagement activities
• Provides consultative guidance and coaching to managers on workplace conflict resolution and performance improvement plans
• Collaborates with Line of Business Leaders and Talent Management teams for talent management planning
• Assists with post-employment processes including separation documentation and exit survey analysis
• Provides coaching and assistance to associates with conflict resolution

Human Resources Business Partner

Product Designer

• Lead the end-to-end design strategy for digital banking experiences
• Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys
• Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions
• Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics
• Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs
• Develop and maintain scalable design standards, UI patterns, and design systems
• Collaborate with vendor partners in optimizing their platforms
• Leverage insights from market trends, competitive audits and emerging UX/UI innovations
• Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys
• Ensure digital experiences meet security, accessibility, and compliance standards
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management

Senior Business Risk and Control Analyst

Business Support Specialist

Human Resources Business Partner

UX Design Manager