Park National Bank

Business Analyst

• Prepare and analyze department metrics and reporting to measure success and identify opportunities for improvement
• Collaborate with applicable software stakeholders to identify needs and design efficient, effective solutions to improve the client experience
• Maintain thorough understanding of internal trust operations business processes, internal and external customer needs, external competitive landscape, and industry technology trends
• Develop and maintain operating procedures, internal user documentation, and internal user training and provide training and ongoing support to external end-users
• Fulfill the role of business line coordinator for projects such as software releases, monitoring system upgrades and coordinating UAT testing
• Provide support to ensure data is reconciled and issues resolved timely
• Develop and maintain report templates
• Oversee trust operations vendor relations and liaise with Park systems team to coordinate and resolve issues
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Wealth Management Business Analyst

Risk

• Coordinate the development and ongoing support of risk and control documentation for multiple lines of business
• Facilitate necessary risk assessment activities
• Advise line of business leaders on the risk impacts of product, process, or regulatory changes
• Coordinate issue management activities such as root cause analysis, action plan development, project management, and closure validation
• Administer governance forums for the assigned lines of business
• Ensure controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies
• Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units
• Coordinate with other Risk & Control team members for testing and program management activities
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Senior Business Risk and Control Analyst

Customer Support

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
• Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
• Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently
• Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group
• Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
• Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
• Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

Wealth Management Business Analyst

Senior Business Risk and Control Analyst

Business Support Specialist