Parexel

Senior ServiceNow Administrator

Parexel

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Manage day‑to‑day administration of the ServiceNow platform, including user management, roles, groups, ACLs, and data integrity.
  • Monitor system performance, scheduled jobs, integrations, and overall platform health.
  • Maintain CMDB accuracy and support discovery, service mapping, and asset management activities.
  • Apply platform upgrades, patches, and hotfixes while ensuring minimal disruption.
  • Enforce governance, best practices, and compliance with organizational standards.
  • Design and implement solutions using ServiceNow modules such as ITSM, ITOM, ITAM, CSM, or others as required.
  • Build and customize applications, workflows, business rules, UI policies, client scripts, and integrations.
  • Develop and maintain REST/SOAP integrations with external systems.
  • Create and enhance catalog items, record producers, and automation workflows.
  • Implement custom UI pages, dashboards, and reporting solutions.
  • Work closely with stakeholders to gather requirements and translate them into technical solutions.
  • Participate in Agile ceremonies, sprint planning, and backlog refinement.
  • Provide technical guidance, documentation, and knowledge transfer to internal teams.
  • Troubleshoot issues, perform root cause analysis, and implement long‑term fixes.
  • Support governance processes, including change management and release management.

Requirements

  • Proven experience as a ServiceNow Developer and/or Administrator.
  • Strong understanding of ServiceNow architecture, data model, and platform capabilities.
  • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
  • Experience with integrations (REST, SOAP, MID Server, OAuth, etc.).
  • Knowledge of ITIL processes and best practices.
  • Familiarity with CMDB, Discovery, and Service Mapping.
  • Ability to translate business requirements into technical solutions.
  • Strong problem­solving skills and attention to detail.
  • Excellent communication and stakeholder­management abilities.
  • Strong analytical and troubleshooting mindset.
  • Ability to work independently and collaboratively in a fast­paced environment.
  • Commitment to continuous learning and platform innovation.
Benefits
  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowJavaScriptGlide APIFlow DesignerREST integrationsSOAP integrationsCMDBITSMITOMITAM
Soft Skills
problem-solvingattention to detailcommunicationstakeholder managementanalytical mindsettroubleshootingindependencecollaborationadaptabilitycontinuous learning