ParentSquare

CSM, Renewals

ParentSquare

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Be the renewals lead: Lead the full renewal lifecycle, moving beyond administrative tasks to serve as a consultative partner during the most critical phase of the customer journey.
  • Advocate for our Customers: Act as the primary point of contact for renewal inquiries, using every interaction to identify account health and strengthen the client relationship.
  • Handle contract pricing: Oversee complex contract management, including proration calculations and consortium pricing, ensuring all agreements are accurate and mutually beneficial.
  • Operate cross functionally: Partner closely with Sales and Customer Success Managers to identify upsell opportunities, resolve escalations, and ensure a seamless handoff.

Requirements

  • 3–5 years of experience in Renewals, Account Management, or a Customer Success-focused role.
  • Relationship-First Mentality: A proven ability to maintain and grow customer trust, turning 'renewal season' into a positive experience rather than a chore.
  • Sharp Business Acumen: Knowledge of SaaS contract processes, pricing strategies, and the nuances of the customer lifecycle.
  • Master Communicator: Excellent verbal and written skills, with the ability to manage expectations across multiple internal and external stakeholders.
  • Hyper-Organized: High attention to detail with the ability to manage a high volume of renewals and competing priorities without breaking a sweat.
  • Cross-Functional Fluency: Comfort working alongside Legal, Security, and Finance teams to get deals across the finish line.
  • Tech Savvy: Proficiency in CRM and billing systems (HubSpot, NetSuite, Maxio).
Benefits
  • Employer-paid health insurance (including dependent coverage)
  • An employer-matched 401K retirement savings program from day 1
  • Paid Parental Leave
  • Stock options
  • Health + wellness reimbursements
  • PTO that increases each year
  • 16 paid holidays, including your birthday!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementproration calculationsSaaS contract processespricing strategiescustomer lifecycle
Soft Skills
relationship managementbusiness acumencommunicationorganizational skillsattention to detail