Parcelhero

Performance Marketing

• Develop and execute a comprehensive performance marketing strategy, including SEM, SEO and other paid media channels.
• Continuously optimize marketing channels to maximize ROI, focusing on user acquisition, activation, engagement, and retention for both B2C and B2B audiences.
• Partner with Product Marketing, Sales, Operations, Analytics, and Creative teams to align marketing efforts and drive business growth.
• Leverage analytics tools to track performance metrics, identify trends, and inform data-driven decisions.

Head of Performance Marketing – UK

Customer Support

• We’re seeking experienced customer service agents to join our team.
• The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment that forces you to multitask.
• The role is mainly ticket and live help focused, so you should excel in written communication, be committed to going above and beyond to exceed customer expectations and have a good level of diplomacy, when dealing with customer queries and complaints.

Customer Service Agent

Business Development Rep

• Manage inbound leads from marketing and Sales Development Representatives, assess needs and determine fit.
• Self-source new opportunities through high-volume cold-calling, targeted emailing, and LinkedIn Sales Navigator.
• Qualify leads by uncovering needs, objectives, and challenges to ensure fit before handoff.
• Articulate value proposition, overcome objections, and conduct product demonstrations for DeliverPlus and Parcelhero Pro.
• Serve as first point of contact and manage the full sales process from initial contact to signed deal.
• Maintain detailed and accurate records of sales activities, communications, and lead status within Salesforce.
• Use sales automation tools, CRM software, ZoomInfo, LinkedIn Sales Navigator, email marketing tools, and calling software to streamline processes.
• Collaborate with Account Executives, Sales Managers, and Marketing to ensure seamless handoff and share insights.
• Provide regular reports to the Sales Manager on results, trends, and opportunities.
• Consistently meet or exceed KPIs related to lead qualification, outbound activity, opportunity generation, pipeline, and quota achievement.

Business Development Manager

Product Manager

• Define and own the overall product vision, strategy, and roadmap, aligned with company goals and market opportunities.
• Act as the bridge between sales, marketing, engineering, and customer support, ensuring product decisions balance commercial and technical needs.
• Represent product in engineering meetings, working closely with developers to prioritise features, resolve trade-offs, and ensure timely, high-quality delivery.
• Conduct customer research and competitive analysis to identify opportunities, shape features, and drive adoption.
• Work with marketing and sales teams to ensure successful product launches, positioning, and sales enablement.
• Define KPIs, analyse usage and adoption metrics, and continuously optimise the product based on insights.
• Build and lead a high-performing product team as the function scales.

Head of Product, PT

• ParcelHero seeks a Head of Performance Marketing to drive significant growth and optimize our marketing budget across paid digital channels for both our price comparison site and ParcelHero Pro. This hands-on role will lead our SEM and SEO strategy, oversee paid media campaigns, and collaborate with cross-functional teams to implement innovative growth initiatives. The priority is to drive a higher volume of inbound leads and user acquisition that ultimately convert to customers and revenue for ParcelHero.
• What will you be doing?
• Strategy and Execution: Develop and execute a comprehensive performance marketing strategy, including SEM, SEO and other paid media channels (e.g., Google Ads, social media advertising, display advertising).
• Channel Optimization: Continuously optimize marketing channels to maximize ROI, focusing on user acquisition, activation, engagement, and retention for both B2C and B2B audiences.
• Cross-Functional Collaboration: Partner with Product Marketing, Sales, Operations, Analytics, and Creative teams to align marketing efforts and drive business growth for both the ParcelHero price comparison platform and ParcelHero Pro.
• Data-Driven Decision Making: Leverage analytics tools (e.g., Google Analytics, Google Tag Manager) to track performance metrics, identify trends, and inform data-driven decisions across all performance marketing activities.
• Budget Management: Manage and optimize the marketing budget to ensure efficient allocation of resources across all paid channels.