Assists in the development of incident response workflows and business rules contained in Paramount’s Physical Security Information Management (PSIM) solution.
Acts as the subject matter expert in the GSOC during emergency situations to ensure the GSOC supports the incident in an effective and efficient manner.
Assists with maintaining operational risk monitoring tools to track threats and operational risks to Paramount operations, in support of Business Resiliency efforts.
Responds to various global incident alerts/threats, quickly assesses conditions and situations based on system information; makes notification decisions based on Paramount incident response workflows, activates and coordinates emergency response procedures, and maintains situational information and status of incident response actions.
Supports GSOC operators (dispatchers) in performing their routine dispatching functions, as needed.
Collects analysis and prepares various intelligence briefings, including but not limited to daily briefs, travel briefs, white papers on emerging threats, etc.

Requirements

A Bachelor’s degree in Computer Science, Political Science, Emergency Management, or related discipline is preferred.
Minimum 3+ years of experience with security systems is required.
Experience writing technical business policies, procedures, and reports is required.
One year of full-time, paid experience in a customer service call center or security operations center.
Experience utilizing technology-based security systems is a plus.
Ability to remain calm during high-pressure emergency situations.
Speak clearly while utilizing telephone, radio, and computer-assisted dispatch systems.
Prepare clear and accurate incident reports and activity logs.
Type 40 WPM.
Broad knowledge of Security Operation Center policies and procedures.
Ability to analyze and quickly react to emergency situations while maintaining composure and professionalism.
Must have exemplary proofreading and editing skills and be detail-oriented.
Must be proficient in MS Office, including Word and Excel, Outlook, PowerPoint, and other related applications.

Benefits

medical
dental
vision
401(k) plan
life insurance coverage
disability benefits
tuition assistance program
PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident response workflowsoperational risk monitoringsecurity systemstechnical business policiesemergency response proceduresincident reportsactivity logsproofreadingeditingtyping 40 WPM

Soft Skills

calm under pressureclear communicationprofessionalismattention to detailanalytical skillscomposurecustomer servicecoordinationteam supportintelligence analysis