Facilitates the development of business requirements for technical solutions by acting as a liaison between the business users, vendors and various technology groups
Works closely with business managers to gain in-depth understanding of business issues.
Identifies, analyzes, and translates business needs into functional specifications
Makes recommendations and proposes technical/non-technical solutions to solve business problems and meet business requirements
Works in an agile environment, Features and User Story method to scope out requirements with the Scrum team
Assist with system testing, release documentation and deployments
Provides references for users by writing and maintaining user documentation; providing help desk support; training users
Reviews business and system requirements with stakeholders (either in standups if Scrum or individually if not) and obtains approval to proceed
Serves on assigned projects and delivers required artifacts
Conducts root cause analysis and assesses risk and required escalation points
Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats
Improves systems and processes by studying current practices and suggesting modifications
Recommends controls by identifying problems; writing improved procedures
Maintains system protocols by writing and updating procedures
Point of contact for business’ user acceptance testing (UAT). Tracking results, triaging defects
Contributes to team effort by accomplishing related results as needed

Requirements

A minimum of 8 years of cumulative experience as a business analyst or 5 years of experience as a systems analyst combined with strong experience in mortgage lending
4+ years Encompass knowledge and in-depth understanding of mortgage products
Experienced testing software
Experience working in an Agile like environment
Strong organizational skills
Experience with all phases of the SDLC, including gathering requirements, creating user cases, workflow diagrams and documentation
Ability to work effectively with multiple project deliverables of varying complexities, meet deadlines and work well under pressure
Excellent verbal/written communication skills with both business and technology staff; comfortable initiating conversations with non-technical peers within the organization, as well as the ability to translate business issues and requirements into technical solutions
Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, MS Project, etc.)
Self-motivated and detail-oriented. Flexibility to adapt to change and willing to learn and develop new skill sets as applicable.
Experienced with SQL, .Net platform, Azure DevOps

Benefits

medical
dental
vision
life insurance
short-term disability
long-term disability
Health Savings Account (HSA)
Flexible Spending Account (FSA)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysissystems analysismortgage lendingEncompasssoftware testingAgile methodologySDLCSQL.NetAzure DevOps

Soft Skills

organizational skillscommunication skillsproblem-solvingdetail-orientedself-motivatedflexibilitycollaborationtime managementroot cause analysisuser acceptance testing