Capacity Operations Specialist
Parallel
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $65,000 - $75,000 per year
About the role
- Execute the end-to-end staffing process from initial deal notification to confirmed provider assignment
- Be the primary owner of the provider-to-assignment matching process, applying the established guidelines to prioritize deals and align providers based on clinical fit, licensing, and utilization goals
- Keep positive provider Parallel experience front of mind
- Conduct daily monitoring of the Salesforce pipeline to identify staffing needs triggered by new opportunities or one-off requests
- Drive cross-functional alignment
- Coordinate with Clinical Managers and Customer Success to follow up on assignments, answer provider questions, and ensure clinical fit for all placements
- Manage the initiation of cross-licensing requests after approval and track the progress of license acquisition to address staffing gaps
- Update the demand segmentation documentation to inform the Recruiting team of urgent needs in supply-constrained environments
- Communicate urgent provider status changes, such as resignation or leave notices, by escalating to the provider's Clinical Manager and HR
- Support on system improvements and scale
- Flag duplicative work and inefficiencies with staffing process
- Provide an operational perspective to cross-functional team members to drive long-term system and process improvements that support scalable growth
Requirements
- 1–3 years of experience in a high-volume operational, coordination, or data management role, preferably within a staffing, recruiting, or healthcare/education services environment
- Proven ability to manage high-volume daily workflows, including owning and triaging ticket queues (like ZenDesk) and executing defined processes
- Experience in supporting process improvements, identifying duplicative work, and flagging inefficiencies to help drive system scalability and growth
- Exceptional organizational skills and meticulous attention to detail to maintain data integrity and proper documentation of all provider outreach and assignments
- A proactive and collaborative approach, with the ability to effectively communicate potential issues (e.g., unresponsive providers, resignation notices) to cross-functional partners
- Basic level Excel skills and the ability to perform data analysis to inform operational decisions.
Benefits
- 10% Annual Bonus
- Equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementprocess improvementsdata analysisticket triagingstaffing processprovider matchinglicense acquisitiondemand segmentationworkflow managementdocumentation
Soft Skills
organizational skillsattention to detailproactive communicationcollaborationproblem-solvingcross-functional alignmentoperational perspectiveefficiency identificationcustomer serviceadaptability