Customer Support Specialist
Parafin
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $90,000 - $110,000 per year
About the role
- Whitelabeled multi-brand customer support.
- Documenting customer feedback and feature requests.
- Reporting software bugs and UI issues.
- Bringing the Voice of the Customer to internal roadmaps and projects.
- Contributing to team documentation and other projects.
- Software user testing.
Requirements
- A minimum of 2 years in software customer support, fintech, or financial services experience
- Proficiency with Zendesk
- Phone support experience
- Previously worked at an early-stage startup
- Ability to provide seamless, high-quality customer support for multiple brands
- Excellent prioritization skills and attention to detail
- Positive contributor to team and company culture
- Thrive in ambiguity
Benefits
- Equity grant
- Medical, dental & vision insurance
- Unlimited PTO
- Work from home flexibility
- Commuter benefits
- Free lunches (if onsite)
- Paid parental leave
- 401(k)
- Employee assistance program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportsoftware user testingbug reportingUI issue reporting
Soft Skills
prioritizationattention to detailteam collaborationadaptability