Paradox

Product Operations Manager – Customer-Facing

Paradox

full-time

Posted on:

Location Type: Remote

Location: United Arab Emirates

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About the role

  • Your mission is to ensure that Paradox OS is delivered, communicated, and experienced at a premium level while continuously improving customer satisfaction.
  • Own end-to-end delivery of all customer-facing assets, including courses, videos, live sessions, events, and community access.
  • Ensure everything is on time, clear, coherent, and of premium quality.
  • Own customer-facing communications and the Paradox OS community.
  • Serve as the final quality gate before any asset reaches users.
  • Collect and structure user feedback from the community, calls, and surveys, and share insights with Product & Tech, Learning & Content, and Growth teams.
  • Independently ship improvements such as onboarding flows, communication sequences, FAQs, and help content.
  • Coordinate editors, tech, and learning teams when needed.

Requirements

  • Native French required
  • Professional proficiency in English
  • Strong analytical mindset
  • Proven ability to operate autonomously in complex environments
  • Obsession with clarity, quality, and execution
  • High attention to detail
  • Tech-savvy and automation-oriented (Notion, AI tools, workflows)
  • Experience in B2C tech startups and/or customer-facing tech roles is a plus
Benefits
  • Freedom — autonomy, trust, and the ability to work without micro-management
  • Ambition — work alongside sharp, demanding colleagues building a premium product
  • Impact — shape how thousands of users experience personal growth every day
  • 5 paid days per year to contribute to our non-profit, The Paradox Foundation, dedicated to inspiring and empowering teenagers
  • Company-funded standing desks if you live far from our offices
  • €350 per year wellness allowance (for gym, dance class, or anything that helps you feel great)
  • €150 per year for books or education — we’re learner lovers and want to support your growth
  • Six 1:1 coaching sessions with a Paradox Coach to support you personally and professionally
  • Annual team-building retreats — company covers your flight to join colleagues for team bonding and strategy sessions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
analytical mindsetautonomous operationattention to detailclarityqualityexecution