Paradigm

Implementation Manager – RCM, Healthcare

Paradigm

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • 🇺🇸 United States

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Salary

💰 $60,000 - $70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture
  • Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners
  • Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles
  • Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams
  • Execute the go-live checklist; target time-to-first-claim and time-to-first-payment goals
  • Be the primary point of contact during onboarding with clear, proactive communication
  • Identify risks (missing artifacts, payer bottlenecks, auth barriers) and drive mitigation plans and escalations
  • Build and maintain strong relationships with customer by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
  • Act as a liaison between customer and internal departments to ensure seamless communication and efficient issue resolution
  • Educate customers about the services available to them

Requirements

  • Minimum 2-3 years of customer success or customer implementation experience
  • Minimum 1-2 years of experience in the healthcare industry
  • Ability to work independently and as part of a team
  • Excellent verbal and written communication skills
  • Excellent organizational and project management skills
  • Strong analytical and creative problem-solving skills
  • Experience with software/system integration and troubleshooting
  • Able to work in a fast-paced, high-volume environment
  • Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred
Benefits
  • Medical, dental, and vision benefits
  • 401k retirement plan
  • Aflac benefits
  • Paid time off
  • Professional development support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successcustomer implementationsoftware integrationtroubleshootingproject managementanalytical skillsproblem-solving
Soft skills
communication skillsorganizational skillsrelationship buildingindependent workteam collaborationproactive communication