Design, operate, and scale the company’s revenue growth engine across Sales and Customer Success.
Own systems, processes, pipeline reporting, and governance that drive new bookings, customer adoption, expansion, and upsell.
Partner closely with Finance, Strategy, Data/Analytics, Sales, and Customer Success leadership for high forecast accuracy.
Own forecast process, accuracy, and reporting cadence.
Lead account planning processes and develop KPI dashboards across segments and roles.
Deliver executive-level reporting (ARR, MRR, NRR, churn, pipeline coverage, win rates).
Ensure data hygiene & integrity and reporting accuracy while driving the adoption of emerging AI tools.
Collaborate with Strategy & Sales Leadership on design and administration of commission plans.

Requirements

5–10+ years of progressive experience in Sales Operations, Project/Program Management with Sales Focus, Revenue Operations, or Commercial Operations
Proven experience supporting a $50M+ SaaS organization preferred
Deep knowledge of SaaS metrics (ARR, MRR, NRR, churn, CAC, LTV)
Advanced proficiency in CRM optimization (Hubspot, Gong, and/or Gainsight)
Strong analytical skills with advanced Excel modeling expertise
Experience with reporting tools (Looker, Hubspot, Tableau, etc.)
Demonstrated success in incentive plan design and territory/account planning
Strong executive communication and presentation skills
Bachelor’s degree required; MBA preferred

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office and Wellness contribution
Co-Working Space Reimbursement
Annual stipend for education and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales OperationsProject ManagementRevenue OperationsSaaS metricsCRM optimizationExcel modelingreporting toolsincentive plan designterritory planningaccount planning

Soft Skills

analytical skillsexecutive communicationpresentation skills

Certifications

Bachelor’s degreeMBA