Team Leadership & Development: Direct Management: Lead and mentor a team of 6 - 7 Facility Growth Operations Associates.
Full-Cycle Talent Management: Handle onboarding, training, performance management, and career development to ensure high employee engagement and retention.
Scaling: Recruit and onboard new team members to scale the function as the company grows.
Operational Strategy & Execution: Strategic Playbooks: Develop, test, and implement playbooks for activating facility users across various care settings.
Data-Driven Growth: Use HubSpot, Tableau, and Excel to track success, iterate on strategy, and build reporting systems for execution activity.
Process Improvement: Partner with Marketing to develop value-driven materials and refine internal workflows to drive revenue and efficiency.
Clinician Engagement (Individual Contribution): Direct Outreach: Spend 20% of your day on outbound calls to clinical partners to drive platform adoption and usage.
End-User Training: Lead "roll-up-your-sleeves" demos and training sessions tailored to the specific needs of each facility.
Feedback Loop: Synthesize user feedback to highlight product pros/cons and flag insights for the Product team.

Requirements

Experience: 1–2+ years of experience in Sales, Customer Success, Account Management, or Operations, with prior experience in People Management.
Education: Bachelor’s Degree or equivalent experience.
Tech Savvy: Professional experience with SaaS products and CRM tools (HubSpot preferred). Experience with GSuite, Excel, and Tableau, is a major plus.
Mindset: A proactive, "hungry" startup mindset with the ability to pivot quickly.
Communication: Exceptional active listening skills and the ability to translate complex strategy into prioritized, tactical actions.

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan (Not Matching)
Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office and Wellness contribution
Co-Working Space Reimbursement
Annual stipend for education and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

talent managementonboardingperformance managementdata analysisprocess improvementoutbound callingend-user trainingreporting systemsstrategic planninguser feedback synthesis

Soft Skills

team leadershipmentoringemployee engagementcommunicationactive listeningproactive mindsetadaptabilitycollaborationproblem-solvingcustomer success