Serve as the primary Account Manager for assigned health system owned HME providers where the hospital counterpart is also on Parachute
Work closely with the Health System Account Manager to create a symbiotic
Own executive and operational relationships across HME leadership, intake, billing, and operations
Navigate health system governance, reporting structures, and decision making hierarchies
Lead QBRs, success planning, and performance reviews
Act as the escalation point for HME related workflow, performance, and adoption issues
Own and report on key performance metrics including order volume, fulfillment rate, response time, and sendback trends
Use Parachute data to identify leakage, inefficiencies, and growth opportunities
Translate insights into clear, actionable recommendations for HME and health system stakeholders
Partner cross functionally to drive measurable improvements
Develop and maintain a strong working understanding of HME ERP systems such as Brightree and similar platforms
Understand how Parachute integrates with HME ERPs to support order intake, fulfillment, and billing workflows
Maintain a high level understanding of Parachute’s EHR integrations, most commonly Epic and Cerner
Confidently speak to how clinical orders flow from the EHR into Parachute and downstream into HME systems
Partner with Implementation, Product, and Integration teams to support optimization and troubleshooting
Drive increased order capture into health system owned HME providers
Expand Parachute adoption across HME workflows and facilities
Support new owned HME launches, expansions, and migrations from fax or legacy processes
Align HME growth initiatives with broader enterprise health system objectives
Maintain a strong understanding of health system clinical workflows and operational models
Partner closely with Enterprise Health System Account Managers to ensure consistent account strategy
Ensure HME performance supports enterprise retention, growth, and executive priorities

Requirements

5-8+ years of experience in Account Management, Sales, Customer Success, or Strategic Accounts
Experience working with health systems and or HME providers required
Familiarity with HME ERP systems such as Brightree or similar platforms
Strong understanding of health system operations and ability e
Strong analytical skills with the ability to translate data into executive ready insights
Proven ability to manage complex stakeholder relationships across clinical, operational, and technical teams
Comfortable operating in a newly created role, bringing clarity, ownership, and momentum in an environment with evolving processes and priorities.

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office and Wellness contribution
Co-Working Space Reimbursement
Annual stipend for education and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementdata analysisperformance metricsHME ERP systemsEHR integrationsorder fulfillmentworkflow optimizationstakeholder managementstrategic planningcustomer success

Soft Skills

analytical skillsrelationship managementcommunicationleadershipproblem-solvingadaptabilitycollaborationownershipclaritystrategic thinking