Parachute Health

Account Manager, HME Provider Sales

Parachute Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $145,000 per year

About the role

  • Serve as the primary point of contact for a portfolio of suppliers, fostering trust and ensuring a consistently positive customer experience.
  • Regularly communicate with customers to understand their needs, goals, and challenges.
  • Conduct no less than 4 onsite business reviews per quarter to ensure clients derive value from Parachute solutions.
  • Monitor customer usage and proactively address any issues or concerns that may arise.
  • Collaborate with internal teams to resolve client challenges and enhance client satisfaction.
  • Develop strategies to ensure customer retention and reduce churn.
  • Identify opportunities to upsell or cross-sell additional products and collaborate with internal sales teams to meet customer needs.
  • Train and support customer SSRs on clinician activation activities.
  • Track and analyze key account metrics, such as usage data and renewal rates.
  • Partner with marketing, sales, and product teams to deliver a seamless customer experience.
  • Share client feedback to inform product development and enhance service offerings.
  • 40% travel is required.

Requirements

  • Bachelor’s degree in business, Marketing, Communications, or a related field (or equivalent experience).
  • Proven experience in account management, customer success, or a similar role in the SaaS industry.
  • A strong understanding of SaaS business models and technologies is a plus.
  • A strong understanding of the Home Medical Equipment industry is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Proficiency with CRM software (HubSpot) and customer success tools.
  • Problem-solving mindset and ability to thrive in a fast-paced environment.
Benefits
  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees.
  • Equity Incentive Plan
  • Annual Company-Wide Bonus (up to 15%)
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office and Wellness contribution
  • Co-Working Space Reimbursement
  • Annual stipend for education and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successSaaS business modelsusage data analysisrenewal rates tracking
Soft Skills
communication skillsinterpersonal skillsproblem-solving mindsetability to prioritize taskscustomer retention strategies