Parachute Health

Facility Activation Operations Associate

Parachute Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 per year

About the role

  • Place outbound phone calls to new clinical facility partners to educate them on the Parachute Platform and help them with platform adoption/usage.
  • Conduct end-user training - roll up your sleeves to lead demos & trainings tailored for each facility partner to ensure end users have appropriate support
  • Continuously support our Facility Partners as needed
  • Participate in digital transformations as you onboard facilities, partnering with their leaders to drive rapid growth of digital ordering across the organization
  • Suggest process improvements to make our facility onboarding more effective
  • Listen to management/user’s product feedback to highlight the pros/cons of the product and flag feedback internally for continual improvement.
  • Work to build & refine internal facility growth operational processes, including building processes by working in HubSpot and using data to make us more efficient and effective, and the process of working with Marketing to develop materials that effectively show our facility partners the value of the Parachute Platform.
  • Provide excellent ongoing service through empathy, active listening skills, resourcefulness, and a desire to ensure the best possible outcomes for our Facility partners.

Requirements

  • 1-2 Years of work experience in Sales, Customer Success, Account Management, or similar roles.
  • Bachelor’s Degree or equivalent
  • Desire to work in a startup environment with a proactive and hungry mindset and ability to pivot quickly based on company needs
  • Critical thinking skills with attention to detail
  • Passionate about improving patient outcomes in an inefficient industry
  • Process-oriented; develop roadmaps to operationalize account strategy
  • Customer-centric with expertise in account or client management
  • Demonstrated self-starter within a cross-functional team
  • Problem solver; adaptable with a relentless solutions mindset
  • Strong communicator with and extract and synthesize info from experts
  • An intellectual curiosity to explore the various areas of a tech startup changing the healthcare landscape.
  • Enthusiastic about using technology to better patient outcomes
  • Fast learner who can come up to speed on detailed topics quickly
Benefits
  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Remote-First Company with the option to work at our office located in New York City
  • Equity Incentive Plan
  • Annual Company-Wide Bonus (up to 15%)
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office Stipend
  • Co-Working Space Reimbursement
  • Annual stipend for education and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
critical thinkingattention to detailcustomer-centricproblem solvingadaptabilitystrong communicationactive listeningresourcefulnessintellectual curiosityproactive mindset
Certifications
Bachelor’s Degree