Account Manager
PANTHERx Rare Pharmacy
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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About the role
- Serves as a proactive partner to assigned pharmaceutical manufacturers to advance business goals and long-term strategic outcomes.
- Utilizes comprehensive business metrics to understand and drive critical program insights and recommendations.
- Collaborates across internal departments and external stakeholders to ensure alignment on program objectives and deliverables.
- Leads the preparation and delivery of quarterly business reviews (QBRs) using actionable analytics and strategic insights.
- Observes and reports on program KPIs, SLAs, and other contractual metrics.
- Coordinates, troubleshoots, and helps resolve data discrepancies.
- Monitors and analyzes trends in program performance (e.g., conversion, adherence, persistence) to identify opportunities for continuous improvement.
- Owns end-to-end program execution and business outcomes, including identifying and resolving issues, partner engagement, and performance tracking.
- Leads the development of launch plans and evolving variables based on business intelligence and partner feedback.
- Identifies and recommends operational or data process improvements to enhance outcomes.
- Responds to inquiries with promptness, professionalism, and a solutions-oriented mindset.
- Ensures adherence to contractual obligations and identifies opportunities for performance improvement through internal collaboration and business process improvements.
- Supports product launches, and critical business initiatives in partnership with manufacturer stakeholders.
- Coordinates the implementation and execution of manufacturer programs.
- Clearly conveys expectations, provides constructive feedback, and facilitates open, two-way communication within the teams to drive collaboration and performance.
- May have responsibilities in leading supporting staff.
- Attends in-person meetings and events at PANTHER headquarters or manufacturer locations as required.
Requirements
- Bachelor’s Degree in Health Science, Business, Marketing, or related discipline.
- Minimum of three (3) years’ experience in healthcare, pharma, client services, or strategic program management.
- Demonstrated experience using data analytics and insights to drive business outcomes.
- Proven ability to collaborate across departments and influence stakeholders at all levels.
- Strong critical thinking, problem-solving, conflict resolution and independent decision-making skills.
- Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Proficient in analyzing operational data and translating insights into business strategy.
- Ability to travel as required to meet clients and attend industry events.
Benefits
- Hybrid, remote and flexible on-site work schedules are available, based on the position.
- PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
- Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
- Of course we offer paid holidays too!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsbusiness metricsprogram executionperformance trackingoperational data analysisbusiness strategyKPI monitoringSLA reportingprogram managementprocess improvement
Soft skills
collaborationcritical thinkingproblem-solvingconflict resolutionindependent decision-makingorganizational skillstime managementcommunicationprofessionalismsolutions-oriented mindset
Certifications
Bachelor’s Degree in Health ScienceBachelor’s Degree in BusinessBachelor’s Degree in Marketing