PANTHERx Rare Pharmacy

Operations

• Liaises between RxARECARE Teams and Supervisor RxARECARE Operations by taking lead on operational and program specific needs and projects.
• Monitors and oversees Prior Authorization and Appeals.
• Serves as primary point of contact for team specific questions and escalations.
• Develops SWFT and Data builds for program-specific processes/process changes.
• Conducts staff training for new processes/process changes.
• Distributes responsibilities to the team to ensure all patient engagement activities are handled daily.
• Evaluates and acts on daily reports regarding operations, assuring the team exceeds partner expectations.
• Participates in regular meetings with leadership to discuss staff needs and accomplishments.
• Staffs within the team to support current business.
• Additional projects and activities as assigned.

Lead Pharmacist, RxARECARE Operations

Data Analyst

• Designs, develops, and maintains analytical and reporting solutions that support business intelligence requirements.
• Collaborates with stakeholders to understand their data needs and develop the appropriate solutions.
• Performs data analysis and develops data models that support data-driven decision-making.
• Implements the solutions via reports, data extracts, and analyses using SQL, PowerBI, and other data reporting and analytical tools.
• Writes measures and calculated columns using the DAX language.
• Automates report delivery via PowerBI and proprietary delivery tools.
• Ensures data accuracy, integrity, and consistency by implementing appropriate data quality measures.
• Tests and validates all solutions to ensure adherence to requirements and data accuracy.
• Troubleshoots and resolves data-related issues.
• Understands the business, goals, and data capabilities to deliver the solutions that go beyond what the requirements to provide increased value.
• Documents requests, requirements, and the solutions using the appropriate tools as defined by the team manager.

Data Analyst II

• Designs, develops, and maintains analytical and reporting solutions that support business intelligence requirements.
• Collaborates with stakeholders to understand their data needs and develop the appropriate solutions.
• Performs data analysis and develops data models that support data-driven decision-making.
• Implements the solutions via reports, data extracts, and analyses using SQL, PowerBI, and other data reporting and analytical tools.
• Apply diagnostic storytelling techniques to illustrate clear, actionable insights via complex data patterns.
• Writes measures and calculated columns using the DAX language.
• Automates report delivery via PowerBI and proprietary delivery tools.
• Ensures data accuracy, integrity, and consistency by implementing appropriate data quality measures.
• Tests and validates the solutions to ensure adherence to requirements and data accuracy.
• Troubleshoots and resolves data-related issues.
• Collaborates with other team members to develop best practices and ensure consistent standards are maintained.
• Manages requests for data from internal and external clients, ensuring timely delivery of high-quality results.
• Understands the business, goals, and data capabilities to deliver the solutions that go beyond what the requirements to provide increased value.
• Documents requests, requirements, and the solutions using the appropriate tools as defined by the team manager.
• Assists with training and mentoring other Data Analysts.

Data Analyst III

Application Engineer

• Develops and maintains reports and solutions using SQL.
• Writes and optimizes complex SQL queries for performance and scalability.
• Implements performance tuning for data pipelines and application components.
• Provides technical support for specialty pharmacy applications and related systems.
• Troubleshoots software and connectivity issues; escalate when appropriate.
• Communicates complex technical issues clearly to non-technical end users.
• Documents issues, resolutions, and workflows in a ticketing system.
• Monitors and reports trends, recurring issues, and opportunities for improvement.
• Collaborates with end-users and support teams to resolve system issues.
• Works closely with stakeholders to gather requirements, solve issues, and deliver solutions.
• Maintains comprehensive documentation for data processes, application components, and query optimizations.
• Communicates status updates and technical details effectively across teams.
• Stays current with emerging technologies, programming languages, and industry trends.
• Identifies opportunities for automation and process improvement.

Application Solutions Engineer

Human Resources

• Serves as the primary owner and point of accountability for HR systems performance, roadmaps and vendor outcomes.
• Leads HR processes, systems and reporting by driving implementations and enhancements and advising on process improvements within ADP WorkforceNow and complementary vendor software with the Director and appropriate HR Team members.
• Defines and maintains the HRIS roadmap aligned to HR and business priorities, and translates needs into sequenced plans for configurations, integrations and releases.
• Establishes governance for data standards, security roles, and change controls across the HR Technology stack.
• Enhances, maintains and upholds ADP WorkforceNow business processes, setup, security roles, EIB fields, condition rules, and reporting.
• Sets priorities, coordinates and participates in the daily workflow, ensuring quality of work and timely completion of assignments.
• Monitors outcomes, develops and implements procedures to optimize effectiveness and ensures that the system is utilized effectively.
• Oversees the HR Data Analyst, including monitoring work quality, timelines and overall performance, affording development and training on new skills and competencies.
• Manages or co-leads projects with relationships to the HRIS as needed.
• Lead the implementation of third-party software integration, collaborating with HR or other team members as needed, and testing new applications and changes to ensure success prior to rollout.
• Advises and supports internal stakeholders and project teams on technical issues relating to HRIS applications.
• Directly or through the HR Data Analyst, affords stakeholders updated and accurate HR documentation and reporting, HR forms/records, and training platforms. Collaborates with other HR Team members on the same.
• Scopes and designs detailed technology solutions to specific HR business needs.
• Communicates status and key business information effectively to both management and other internal customers.
• As the HRIS subject matter expert for HR and other users, provides user support with job aids such as documentation and supporting materials.
• Assesses, recommends and develops technical trainings for HR staff and other HRIS users, in collaboration with the Learning & Development team, as needed.
• Act as liaison and subject matter expert between HR, IT, Finance and other departments.
• Maintains awareness of current trends in HR technology and HR regulations.
• Performs other duties as requested and as circumstances drive department obligations.

HRIS Manager

Onboarding Specialist

• Facilitates engaging and informative new hire orientation sessions for new hires.
• Serves as the primary point of contact for new hires during their initial onboarding experience.
• Partners with HR, TA and department leaders to ensure a seamless transition for new hires.
• Maintains and continuously improves onboarding materials, presentations, resources, and documentation.
• Develops and distributes communications to managers that outline onboarding and set expectations, timelines and best practices.
• Supports Managers who are onboarding new associates through follow-up, creation of manager specific content and guidance during the first 30/60/90 days.
• Monitors and measures the effectiveness of onboarding programs; recommend enhancements based on feedback and data.
• Ensures onboarding processes are consistent, inclusive, and aligned with company culture and values.
• Preps the physical space ahead of new hire orientation (Printed materials + SWAG).