PANTHERx Rare Pharmacy

IT Support

• Ensures timely and accurate preparation and submission of all audit documentation to meet established deadlines.
• Tracks and manages all audit timelines and deliverables to guarantee compliance and avoid penalties.
• Compiles and validates all data required for audits, including pharmacy claim information, REMS program documentation, and other operational records.
• Conducts a thorough first-level review of audit documentation for completeness and accuracy.
• Collaborates closely with Pharmacy Operations, Compliance, and other internal teams to gather and verify required information.
• Prepares for state inspections and accreditation audits as needed.
• Develops and maintains quality assurance reports related to audit activities.
• Act as the primary point of contact for third-party auditors, managing communications professionally and effectively.
• Handles audit appeals, grievances, and reconsideration requests in accordance with payor requirements.
• Communicates audit trends, issues, and risks to leadership promptly.
• Creates educational materials, such as audit tips and job aids, to support internal teams.
• Conducts mock audits and readiness checks to ensure operational preparedness.
• Builds and maintains strong relationships with external auditors to promote collaboration and minimize friction during audits.
• Performs additional projects and tasks as assigned.

Payer Audit Manager

Engineering Manager

• Designs, implements, and maintains SQL Server and other on-premises database systems.
• Develops and executes a Disaster Recovery (DR) and High Availability (HA) strategy.
• Establishes change management, patching, and maintenance processes for all database systems.
• Collaborates with the Enterprise Data Warehouse (EDW) and Analytics team (~25% of time).
• Supports application teams with database deployments, performance tuning, and schema design.
• Builds and leads a high-performing DBA teams to support the organization.
• Defines and enforces database governance, security, and compliance standards.
• Mentors junior DBAs and oversees workload distribution.
• Partners with Infrastructure, Observability, and Software Development teams to ensure reliability and scalability.
• Owns database-related incident response and conducting root cause analysis.

Engineering Manager – Database Administration

DevOps Engineer

• The Site Reliability Engineer (SRE) will lead the implementation and management of observability, monitoring, and reliability practices across our hybrid infrastructure.
• This role requires hands-on expertise with Datadog or similar observability platforms, strong Azure administration skills, and a deep understanding of incident response and system performance.
• The SRE will work closely with Infrastructure, Support, and Application teams to ensure high availability and operational excellence across on-prem and cloud environments.
• Designs, implements, and manages observability solutions using Datadog or equivalent platforms.
• Develops and maintains monitoring dashboards, alerts, and telemetry pipelines for critical systems.
• Leads incident response efforts, including root cause analysis and postmortem documentation.
• Collaborates with Infrastructure and Application teams to improve system reliability and performance.
• Supports Azure administration tasks including resource monitoring, performance tuning, and cost optimization.
• Defines and enforces best practices for system health, uptime, and scalability.
• Contributes to automation of operational tasks and reliability improvements.
• Documents observability standards, incident workflows, and operational runbooks.

Site Reliability Engineer

General Counsel

• Provides legal counsel on federal and state healthcare regulations impacting PBM operations, payer relationships, and government program participation (Medicare Part D, Medicaid Managed Care, etc.).
• Advises on CMS guidelines, Medicaid regulations, and other applicable laws and advisory opinions.
• Drafts, reviews, and negotiates contracts with PBMs, health plans, payers, and government entities.
• Ensures contracts align with legal and regulatory requirements and support business objectives; supports vendor and service agreements as needed.
• Collaborates with compliance and quality teams to ensure adherence to healthcare laws and accreditation standards.
• Provides legal support for licensing and regulatory filings across jurisdictions.
• Advises on employment-related legal matters, including labor law compliance, employee relations, and internal investigations.
• Serves as a legal advisor to business leaders, offering strategic guidance on initiatives and risk mitigation; supports general operational matters.
• Manages outside counsel for litigation, regulatory investigations, and third-party subpoenas; coordinates document production and discovery responses.
• Partners with internal stakeholders across departments to support strategic initiatives and ensure legal alignment.
• Performs additional responsibilities as assigned by the Chief Legal Officer.

Corporate Counsel, PBM and Payer Contracts

Manager

• Oversee and advance the quality program for PANTHERx pharmacy fulfillment centers in Pittsburgh, PA, and Collierville, TN.
• Provide leadership to the quality team and supervise senior quality specialists.
• Ensure operations meet and exceed accreditation standards.
• Drive continuous quality improvement (CQI) initiatives and act as subject matter expert for accreditations.
• Partner with cross-functional leaders to enhance patient safety, regulatory compliance, and operational efficiency.
• Travel approximately 25% between Pittsburgh, PA and Collierville, TN to support quality oversight and alignment across sites.
• Develop and maintain policies, procedures, and quality systems aligning with regulatory requirements and best practices.
• Oversee internal audits, document control, deviations, and CAPA processes.
• Lead preparation, submission, and successful completion of audits, surveys, and reaccreditations.
• Monitor evolving regulatory and accreditation standards and proactively adjust programs.
• Design and implement CQI initiatives to improve prescription fulfillment accuracy, patient safety, and operational efficiency.
• Lead root cause analyses, trend reviews, and data-driven projects to identify and resolve quality gaps.
• Partner with pharmacy operations, compliance, and technology teams to integrate quality improvements into workflows.
• Present quality metrics, trends, and improvement initiatives to leadership.
• Build relationships with internal and external stakeholders, including auditors and accreditation bodies.
• Other duties as required.

Quality Manager – Fulfillment

Bilingual

• Interacts with patients over the phone to coordinate prescription refill(s), updates billing information, and addresses patient concerns.
• Redirects calls to pharmacists as needed and communicates with healthcare providers in a confidential manner.
• Adheres to applicable healthcare regulations.
• May be required to work varied and rotating full-time schedules between 8:00 a.m.-8:00 p.m., Monday-Friday as required by the Manager.
• Communicates with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication.
• Communicates with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication.
• Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
• Completes all Patient Care Coordinator responsibilities fluently in both English and Spanish.
• Additional projects and activities as assigned.

Patient Care Coordinator, Bilingual

Analyst

• Verifies patient pharmacy and medical coverage & processing info.
• Process pharmacy claims on the patient’s behalf through a pharmacy benefit system.
• Verify medical benefits accurately on patient’s behalf.
• Obtain authorizations & overrides as needed.
• Applies patients for copay cards and/or assistance programs.
• Discuss with patient to review patient financial responsibility, obtain patient consent and payment.
• Ensures proper shipment set up.
• Works special projects.
• Attends staff meetings.
• Other tasks as assigned.

Claims Analyst

Data Engineer

• The Principal Data Architect is responsible for setting and enforcing standards for data ingestion, data governance, deployment principles, environment scalability and performance, design requirements, coding standards, and implementation rules.
• Establishes and maintains standards for data ingestion, data governance, deployment, scalability, performance, design requirements, coding, and implementation.
• Evaluates and recommends technology solutions to meet current and future business needs.
• Partners with business stakeholders to build technology strategy and roadmap.
• Mentors and guides the development team, fostering a culture of continuous learning and technical excellence.
• Collaborates with cross-functional teams to ensure data architecture supports business objectives and compliance requirements.
• Oversees the design and implementation of robust, scalable, and secure data environments.
• Ensures best practices in data security, privacy, and compliance are integrated into all data solutions.
• Stays current with industry trends and emerging technologies to drive innovation within the organization.

Principal Data Architect

Support Engineer

• Publishes and maintains SQL-based reports and dashboards to production environments.
• Coordinates with development and business teams to ensure timely and accurate report delivery.
• Validates report output and performance post-deployment.
• Manages Git repository for deployed code.
• Monitors production jobs and reports for failures or anomalies.
• Investigates and resolves data-related issues or system errors reported by users.
• Maintains documentation of recurring issues and resolutions to support knowledge sharing.
• Maintains comprehensive documentation of data pipelines, processes, and query optimizations.
• Performs data corrections in accordance with requests proactive monitoring.
• Executes data cleanup processes to maintain data quality and integrity in production systems.
• Supports the data pipeline and ETL troubleshooting as needed.
• Works closely with developers, analysts, and business stakeholders to identify root causes and propose long-term fixes.
• Assists in optimizing production workflows and documentation to improve system reliability and support efficiency.

Production Support Analyst

Data Scientist

• Leads, mentors, and develops a team of data scientists, fostering a culture of innovation, collaboration, and continuous learning.
• Defines and enforces standards for data modeling, model deployment, and model training requirements to ensure robust, scalable, and maintainable AI solutions.
• Partners with the Vice President, Analytics and AI, to align AI initiatives with business strategy and drive measurable impact.
• Collaborates with Legal and Compliance to ensure all data usage and AI applications meet regulatory, privacy, and ethical standards.
• Oversees the end-to-end lifecycle of AI projects, from ideation to model deployment and monitoring.
• Works with Data Architect to evaluate and implement new tools, technologies, and methodologies to advance the organization’s AI capabilities.
• Communicates complex technical concepts and project outcomes to non-technical stakeholders, including executive leadership.
• Champions data governance, quality, and security best practices across the organization.

Principal Data Scientist

Full-stack Engineer

• The Principal Software Architect is the strategic and technical leader of our architecture team, guiding the design and implementation of our future technology platform. This role will collaborate across engineering, clinical operations, and product teams to ensure our systems are scalable, secure, and built for innovation.\n• Leads the design and architecture of complex software systems, ensuring scalability, performance, security, and aligned with business goals.\n• Serves as the Azure Cloud authority, driving best practices in infrastructure, security, scalability, and cost optimization.\n• Leverages deep knowledge of .NET, SQL Server, Power Platform, and other Microsoft technologies to guide development.\n• Designs and implements AI-driven features such as predictive analytics, natural language processing (NLP) for clinical documentation, and intelligent routing for workflows and surveys.\n• Develops high-quality code and oversees code reviews to maintain coding standards and best practices.\n• Integrates and optimizes workflow automation tools to streamline clinical and operational processes.\n• Architects and implements intelligent survey and feedback systems to support clinical assessments and patient engagement.\n• Mentors and manages a small team of architects, fostering a high-performance culture and technical excellence.\n• Partners with stakeholders across clinical, compliance, and IT to translate complex requirements into elegant solutions.\n• Establishes architectural standards, documentation practices, and governance models to ensure consistency and quality.\n• Drives the adoption of modern software development methodologies and tools.\n• Troubleshoots and resolves technical issues, ensuring the stability and reliability of our software products.\n• Contributes to the strategic planning and decision-making processes related to software development.\n• Develops and maintains documentation related to software solutions.\n• Performs code reviews of new & existing code.\n• Stays current with emerging technologies and industry trends to drive innovation within the team.\n• Creates and applies best practices to establish architecture and frameworks consistent with and supportive of the Product Strategy.\n• Ensures observability and performance monitoring using logging, tracing, and monitoring tools.

Principal Software Architect

• Pantherx Rare Pharmacy is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.\n• If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx.\n• In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.\n• We are seeking team members who: Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever-challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases.\n• At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers.\n• Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.\n• Join the PANTHERx team, and define your own RxARE future in healthcare!\n• Location: Pittsburgh, PA (Hybrid)\n• Job Classification: Exempt\n• Job Status: Full-time\n• Reports to: Vice President, Software Development\n• Purpose The Manager, Systems Support is responsible for supervising IT support staff and overseeing software maintenance and support of the systems that run our pharmacy operations and interact with our patients.\n• This includes the pharmacy dispensing platform, patient-facing technologies (e.g., Patient Portal, SMS campaign systems), API integrations, and all supporting infrastructure.\n• This role will direct the configurations and implementations in our clinical system, while ensuring high availability, performance, and reliability of systems.\n• This position is a logical extension of our pharmacy care teams and fulfillment – ensuring that our patients are serviced in a reliable and timely manner with great quality.\n• Responsibilities Leads and manages a team of system support analysts and engineers responsible for advanced troubleshooting and resolution of application and infrastructure issues.\n• Hires, develops, mentors, and trains the IT support staff.\n• Organizes & prioritizes the day-to-day activities and workload of the application support team.\n• Ensures timely and accurate end-user service and support.\n• Establishes best practices and standards for the technical support process.\n• Creates and maintains software policies, procedures, & knowledge base documentation for the support team.\n• Product Lifecycle Management of systems and applications, including testing and implementation.\n• Proactively monitors systems for reliability and performance.\n• Coordinates enhancements & defects and prioritizes implementation.\n• Reviews business requirements with business analysts and owners.\n• Manages the application development lifecycle for pharmacy and clinical systems, including systems analysis and testing.\n• Plans and manages weekly configuration and updates needed to support business.\n• Manages and coordinates development of workflows and user acceptance testing (UAT).\n• Facilitates conversation between business leaders and their teams to ensure that all enhancements, patches, data fixes, bug fixes, configuration adjustments, new program installs, and other related tasks are proactively planned, built, tested, and implemented.\n• Supports production systems to resolve problems and to seek timely follow-up on identified issues.\n• Reviews all project change requests in support of system enhancement requests to ensure project scope meets business needs.\n• Required Qualifications Bachelor's degree in computer science, information systems, or related field. Minimum of five (5) years of experience in IT support or systems administration, with at least 2 years in a leadership role. Experience supporting healthcare or pharmacy-related applications is highly desirable. Strong understanding of API integrations, web applications, and enterprise platforms. Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Jira). Excellent problem-solving, communication, and leadership skills. Ability to work in a fast-paced, regulated environment with multiple priorities.\n• Preferred Qualifications Master’s degree in computer science, information systems or related field. ITIL Foundation or higher. CompTIA Server+ or Network+. Microsoft Certified: Azure Administrator Associate. Certified Pharmacy Technician (CPhT) – a plus but not required.\n• Work Environment This position works in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Physical Demands While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Benefits: Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too! Equal Opportunity: PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.\n•

Manager, Systems Support

Communications

• Pantherx Rare Pharmacy is the nation’s largest rare disease pharmacy focused on patient care.\n• Location: Pittsburgh, PA (Hybrid preferred, or remote).\n• Role: Senior Manager of Marketing Communications; architect of the company's voice across channels; manages planning to execution.\n• Responsibilities: Develops and executes integrated marketing communications plans across multiple channels and formats—sales collateral, web, events, decks, thought leadership, PR, and social media. Amplifies ideas so that one-off tactics can become surround sound campaigns. Prioritizes the air waves so we focus on the messages that matter, doing fewer things better to drive outsized impact. Leads PR strategy and execution, collaborating with stakeholders to identify story opportunities, draft press materials, manage outreach, and cultivate media relationships. Collaborates with executives to shape their voice in thought leadership content, presentations, and key internal or external communications. Drives content calendars and campaign execution across owned, earned, and paid channels. Measures performance and continuously optimizes messaging and formats. Partners with designers, freelancers, and cross-functional teams to bring content to life.

Senior Manager, Marketing Communications

Attorney

• Purpose : The Executive and Legal Operations Assistant is a proactive, detail-oriented professional responsible for serving as the right hand to our Chief Legal Officer (CLO). This is a dual-function role responsible for delivering high-level administrative support while coordinating key legal operations initiatives.\n• This is a hybrid role with onsite presence a minimum of three (3) days per week.\n• Responsibilities Owns the CLO’s calendar: prioritizes, schedules, and adjusts meetings; blocks focus time. Coordinates travel arrangements and manages expense reports. Screens and drafts incoming correspondence and meeting invitations. Serves as first point of contact for internal and external stakeholders on behalf of the CLO. Partners with the CLO to develop clear meeting agendas and pre‑read materials. Builds polished slide decks and executive summaries in PowerPoint. Attends key meetings to capture action items, circulates minutes and tracks follow‑ups. Maintains project tracker for strategic legal initiatives. Processes, audits and reconciles the CLO’s expense reports in accordance with company policy. Acts as the CLO’s proxy on internal working groups when required. Collaborates with other departments, aligns priorities and drives process improvements. Anticipates needs, flags issues early and drives solutions. Supports other duties as assigned.

Executive and Legal Operations Assistant

• Location: Pittsburgh, PA; Hybrid
• The Manager, Software Development manages a team of engineers responsible for building and supporting our enterprise pharmacy systems.
• This role is the strategic and technical leader of our software engineering team and collaborates across engineering, clinical operations, and product teams to ensure the successful planning, development, and maintenance of PANTHERx software and related services.
• Responsibilities: Leads the development and maintenance of complex software applications that support the operations of a rare medicine specialty pharmacy.
• Works closely with other members of the IT team and business stakeholders to ensure that software solutions are delivered on time, within budget, and meet the needs of the business.
• Manages a team of software engineers and provides guidance and mentorship to help them grow in their careers.
• Develops and maintains project plans, schedules, and budgets.
• Ensures that software development processes are followed, and that software is developed according to the industry’s best practices.
• Participates in code reviews to ensure that code is well-written, maintainable, and scalable.
• Develops high-quality code and oversees code reviews to maintain coding standards and best practices.
• Implements AI-driven features such as predictive analytics, natural language processing (NLP) for clinical documentation, and intelligent routing for workflows and surveys
• Partners with stakeholders across clinical, compliance, and IT to translate complex requirements into elegant solutions.
• Works with other members of the IT team to ensure that software applications are integrated with other systems as needed.
• Stays up to date with emerging trends in software engineering and applies them as appropriate.
• Develops and maintains documentation related to software solutions.