PANTHERx Rare Pharmacy

Onboarding Specialist

• Facilitates engaging and informative new hire orientation sessions for new hires.
• Serves as the primary point of contact for new hires during their initial onboarding experience.
• Partners with HR, TA and department leaders to ensure a seamless transition for new hires.
• Maintains and continuously improves onboarding materials, presentations, resources, and documentation.
• Develops and distributes communications to managers that outline onboarding and set expectations, timelines and best practices.
• Supports Managers who are onboarding new associates through follow-up, creation of manager specific content and guidance during the first 30/60/90 days.
• Monitors and measures the effectiveness of onboarding programs; recommend enhancements based on feedback and data.
• Ensures onboarding processes are consistent, inclusive, and aligned with company culture and values.
• Preps the physical space ahead of new hire orientation (Printed materials + SWAG).

Bilingual

• The Patient Care Coordinator interacts with patients over the phone to coordinate prescription refill(s), updates billing information, and addresses patient concerns.
• This position redirects calls to pharmacists as needed, communicates with healthcare providers in a confidential manner, and adheres to applicable healthcare regulations.
• To accommodate business and patient services, this position may be required to work varied and rotating full-time schedules between 8:00 a.m.-8:00 p.m., Monday-Friday as required by the Manager.
• Communicates with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication.
• Communicates with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication.
• Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
• Completes all Patient Care Coordinator responsibilities fluently in both English and Spanish.
• Additional projects and activities as assigned.

Patient Care Coordinator, Bilingual

Strategy

• Drives end-to-end execution and scaling of innovation across Lines of Business (LOBs).
• Ensures pilots mature into sustainable, enterprise-ready solutions; owns long-term internal implementation.
• Optimizes workflow models to support new business processes.
• Manages strategic vendor relationships to enable delivery at scale.
• Partners cross-functionally with operations, product/technology, clinical or business SMEs, and LOB stakeholders to translate opportunities into measurable outcomes and lasting value.
• Leads the transition of pilots into full-scale implementations, establishing clear ownership, support models, SLAs, and change-management plans.
• Defines and maintains post-launch roadmaps and governance to ensure durability, performance, and continuous improvement of implemented solutions.
• Serves as the primary intake point for LOB partners; triage and assess innovation opportunities against strategic priorities, operational feasibility, regulatory/compliance needs, and ROI.
• Collaborates with LOBs to design and implement changes to workflow models that improve efficiency, quality, and customer/patient outcomes.
• Translates operational requirements into scalable system functionality and workflows; oversee end-to-end enhancements (requirements, documentation, testing, deployment).
• Acts as a liaison between implementation and project stakeholders to ensure timely completion of tasks and deliverables; track milestones, timelines, and KPIs using project management tools.
• Builds and manages long-term, strategic vendor partnerships; define performance standards, governance cadence, and joint roadmaps.
• Negotiates scope, SLAs, and contracts in collaboration with Procurement/Legal; monitor vendor performance and remediate risk.
• Leads a portfolio of projects and enhancement requests from intake through delivery, ensuring alignment with organizational goals and LOB priorities.

Senior Manager, Strategic Initiatives

Account Manager

• Serves as a proactive partner to assigned pharmaceutical manufacturers to advance business goals and long-term strategic outcomes.
• Utilizes comprehensive business metrics to understand and drive critical program insights and recommendations.
• Collaborates across internal departments and external stakeholders to ensure alignment on program objectives and deliverables.
• Leads the preparation and delivery of quarterly business reviews (QBRs) using actionable analytics and strategic insights.
• Observes and reports on program KPIs, SLAs, and other contractual metrics.
• Coordinates, troubleshoots, and helps resolve data discrepancies.
• Monitors and analyzes trends in program performance (e.g., conversion, adherence, persistence) to identify opportunities for continuous improvement.
• Owns end-to-end program execution and business outcomes, including identifying and resolving issues, partner engagement, and performance tracking.
• Leads the development of launch plans and evolving variables based on business intelligence and partner feedback.
• Identifies and recommends operational or data process improvements to enhance outcomes.
• Responds to inquiries with promptness, professionalism, and a solutions-oriented mindset.
• Ensures adherence to contractual obligations and identifies opportunities for performance improvement through internal collaboration and business process improvements.
• Supports product launches, and critical business initiatives in partnership with manufacturer stakeholders.
• Coordinates the implementation and execution of manufacturer programs.
• Clearly conveys expectations, provides constructive feedback, and facilitates open, two-way communication within the teams to drive collaboration and performance.
• May have responsibilities in leading supporting staff.
• Attends in-person meetings and events at PANTHER headquarters or manufacturer locations as required.

Operations

• Bills specialty pharmacy NCPDP (National Council for Prescription Drug Programs) claims.
• Makes collection calls and research on past due assigned accounts.
• Communicates with PBM for various rejections or overrides.
• Researches and processes refunds as required.
• Tracks denials trending.
• Prepares Bad Debt Write-Offs as required.
• Reconciles member accounts as needed.
• Handles multiple tasks and meets deadlines.
• Other duties as assigned within scope of practice.

Onboarding Specialist

Patient Care Coordinator, Bilingual

Senior Manager, Strategic Initiatives

Account Manager

Pharmacy Billing Operations Specialist