Senior Manager, Strategic Initiatives
PANTHERx Rare Pharmacy
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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Job Level
About the role
- Drives end-to-end execution and scaling of innovation across Lines of Business (LOBs).
- Ensures pilots mature into sustainable, enterprise-ready solutions; owns long-term internal implementation.
- Optimizes workflow models to support new business processes.
- Manages strategic vendor relationships to enable delivery at scale.
- Partners cross-functionally with operations, product/technology, clinical or business SMEs, and LOB stakeholders to translate opportunities into measurable outcomes and lasting value.
- Leads the transition of pilots into full-scale implementations, establishing clear ownership, support models, SLAs, and change-management plans.
- Defines and maintains post-launch roadmaps and governance to ensure durability, performance, and continuous improvement of implemented solutions.
- Serves as the primary intake point for LOB partners; triage and assess innovation opportunities against strategic priorities, operational feasibility, regulatory/compliance needs, and ROI.
- Collaborates with LOBs to design and implement changes to workflow models that improve efficiency, quality, and customer/patient outcomes.
- Translates operational requirements into scalable system functionality and workflows; oversee end-to-end enhancements (requirements, documentation, testing, deployment).
- Acts as a liaison between implementation and project stakeholders to ensure timely completion of tasks and deliverables; track milestones, timelines, and KPIs using project management tools.
- Builds and manages long-term, strategic vendor partnerships; define performance standards, governance cadence, and joint roadmaps.
- Negotiates scope, SLAs, and contracts in collaboration with Procurement/Legal; monitor vendor performance and remediate risk.
- Leads a portfolio of projects and enhancement requests from intake through delivery, ensuring alignment with organizational goals and LOB priorities.
Requirements
- RPh or PharmD.
- Active and unrestricted Pharmacist licensure for Commonwealth of Pennsylvania.
- Strong understanding of specialty pharmacy operations and patient support services.
- Minimum of five (5) years of experience in a specialty or rare disease pharmacy setting.
- Strong understanding of specialty pharmacy workflows, including prior authorizations, REMS, cold chain, and patient services.
- Demonstrated ability to manage multiple projects and timelines effectively.
- Excellent communication, organizational, and problem-solving skills.
- Demonstrated success scaling pilots to enterprise-level solutions and owning long-term internal implementation.
- Strong experience with workflow design, change management, stakeholder engagement, and cross-functional delivery.
- Proven vendor management and negotiation skills, including performance governance and risk management.
- Excellent communication, facilitation, and problem-solving skills; ability to context-switch and manage multiple priorities in fast-paced environments.
- Proficient with Microsoft Office (Word, PowerPoint, Excel).
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workflow designchange managementproject managementvendor managementnegotiationscalable system functionalitypatient support servicesspecialty pharmacy operationsprior authorizationsREMS
Soft skills
communicationorganizationalproblem-solvingstakeholder engagementcontext-switchingmulti-project managementcollaborationleadershipstrategic thinkingadaptability
Certifications
RPhPharmDPharmacist licensure