System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.**
VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.**
Jira Administration: Administer and customize Jira, including workflows, automations, user permissions, SSO, MFA, group-based access controls, provisioning/deprovisioning, and integrations with other business systems.**
Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).**
Okta Administration: Support identity and access management through Okta, and provisioning/deprovisioning.**
Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.**
Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.**
Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.**
Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.**

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).
Minimum 4 years of experience in IT systems administration or a related role.
Hands-on experience with Jira administration and customization (workflows, automations, dashboards).
Proven experience managing Google Workspace environments (Admin Console, security settings, user lifecycle).
Experience with Okta for identity and access management (SSO, MFA, user lifecycle).
Hands-on experience with Jamf Pro for macOS device management (enrollment, policies, configuration profiles, patch management).
Familiarity with macOS, Windows, and/or Linux environments.
Basic scripting or automation experience (PowerShell, Bash, or Json) is a plus.
Experience with BetterCloud for SaaS lifecycle automation, access governance, and security workflows.**
Nice to Have (Not Required)
VDI experience, including exposure to virtual desktop environments (e.g., Azure Virtual Desktop, AWS WorkSpaces, Citrix, or similar).
Experience with Aquera (or similar HRIS-to-IT automation platforms) for onboarding, offboarding, and employee change workflows.
Exposure to IT automation, zero-touch provisioning, or workflow-driven IT operations.
Strong understanding of VPN technologies, including configuration, monitoring, and troubleshooting.**
Strong problem-solving and critical-thinking abilities.
Clear, confident communication skills with both technical and non-technical stakeholders.
Ability to prioritize, execute, and adapt in a fast-moving environment.
Ownership mindset with attention to detail and follow-through.**
Certifications (Preferred, Not Required)
Google Workspace Administrator
Okta Certified Professional
CompTIA Network+ or equivalent
Jamf Certified Associate or higher

Benefits

401K with an employer match
Health, dental, vision, life insurance, and short-term and long-term disability coverage.
Flexible spending account for health care and dependent care
Wellness Reimbursement
Work from Home Reimbursement
Flexible vacation policy
Parental leave program
Company Issued Laptop**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT systems administrationJira administrationGoogle Workspace managementOkta administrationJamf ProVPN managementscriptingBetterCloudVDIzero-touch provisioning

Soft Skills

problem-solvingcritical-thinkingcommunicationprioritizationadaptabilityownership mindsetattention to detailcollaboration

Certifications

Google Workspace AdministratorOkta Certified ProfessionalCompTIA Network+Jamf Certified Associate