Account Director
Panorama Education
full-time
Posted on:
Location Type: Remote
Location: Colorado • New Mexico • United States
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Salary
💰 $113,760 - $151,680 per year
Job Level
About the role
- Oversee a portfolio of high-value accounts, each generating >$100k annual recurring revenue (ARR) for our Mid-Atlantic to Southeast territory.
- Work closely with key stakeholders and executive decision-makers within large school districts and educational organizations.
- Identify and cultivate relationships with key decision-makers and influencers across client organizations.
- Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify upsell opportunities.
- Conduct Executive Business Reviews (EBRs) and Outcome Reviews, demonstrating how Panorama’s solutions drive results aligned with client goals and KPIs.
- Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion.
- Leverage client adoption metrics, engagement data, and customer feedback to tailor account strategies.
Requirements
- 5+ years of account management experience managing high-value accounts, consistently driving strong client retention and expansion; EdTech background strongly preferred, with education leadership experience (at school, district, or state levels) a significant plus.
- Proven experience expanding networks within client organizations to include executive stakeholders and strategic contacts, creating a strong foundation for account growth and client retention.
- Skilled in using data to inform client strategy and engagement, and comfortable analyzing adoption metrics, usage data, and other key performance indicators to deliver proactive client support.
- Experience presenting to and influencing executive stakeholders, with an ability to communicate Panorama’s value and strategic impact effectively.
- Demonstrated ability to take full ownership of a portfolio, balancing retention and growth goals and ensuring outstanding client outcomes.
- Thrives in a fast-paced environment, comfortable with ambiguity, and able to adapt to changing priorities as Panorama grows.
Benefits
- 401K with an employer match
- Health, dental, vision, life insurance, and short-term and long-term disability coverage.
- Flexible spending account for health care and dependent care
- Wellness Reimbursement
- Work from Home Reimbursement
- Flexible vacation policy
- Parental leave program
- Company Issued Laptop
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementdata analysisclient retentionclient expansionstrategic planningconsultative sellingKPI analysisexecutive presentationsportfolio managementbusiness reviews
Soft Skills
relationship buildingcommunicationinfluencingadaptabilitystrategic thinkingownershipproblem-solvingcollaborationclient supporttime management