Panorama

Communications

• Answer the phone before the third ring
• Verifies patient information and confirms phone number, address, insurance information (including vision plans)
• Updates patients' information correctly in the system, providing consistency for patient listing and billing information
• Answers general billing questions for patients following established guidelines
• Assists with answering incoming telephone calls and routing them according to established guidelines using the provided triage guide
• Puts patients first and stops all non-work-related conversations when there are calls, voicemails, emails in the queues
• Answers and screens telephone calls, voicemails, emails efficiently, providing non-medical instructions to patients regarding their upcoming office visits or statement balances
• Serves as the primary point of contact for patient billing communications, addressing inquiries, offering assistance with account-related concerns

Patient Communications Representative I