PSC, Medication Prior Authorization, Pharmacy

Panorama

Remote Patient Service Coordinator at Panorama Eyecare handling medication prior authorizations. Coordinating with pharmacies and insurance to ensure patients' timely access to medications.

Posted 6/16/2026full-timeRemote • Colorado, Florida, Kansas, Massachusetts, Missouri, Montana, New Mexico, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $24 per hourWebsite

About the role

Key responsibilities & impact

Submit and manage prior authorization requests for medications only, as required by insurance carriers.
Review physician medication orders, supporting clinical notes, and documentation to ensure prior authorization requests are complete and accurate.
Track medication prior authorizations from submission through approval, denial, or request for additional information.
Follow up with payers to ensure timely determinations and minimize delays in medication access.
Coordinate prescription refills in collaboration with providers and pharmacies.
Serve as the primary point of contact for pharmacies regarding medication-related questions, clarifications, and insurance requirements.
Support enrollment and coordination of patient assistance programs for medications when applicable.
Communicate with patients regarding medication-specific authorization requirements, timelines, approvals, denials, and next steps.
Identify medication prior authorization denials and coordinate appeals when appropriate.
Manage assigned work queues, tasks, and follow-ups to meet defined turnaround times.
Maintain compliance with payer requirements, HIPAA, and organizational policies.

Requirements

What you’ll need

Prior experience in prior authorization, insurance verification, or healthcare administration.
Strong knowledge of insurance authorization processes and payer requirements.
Excellent organizational and time-management skills.
Strong written and verbal communication skills.
Ability to work independently in a remote environment and manage multiple priorities.
Preferred Experience working in a specialty practice or surgical setting.
Familiarity with EMR systems and authorization portals.
Experience with appeals and medical necessity documentation.
Prior experience in a remote or centralized PSC role.

Benefits

Comp & perks

PTO Accruals Start at 3 Weeks
Comprehensive Medical and Dental Insurance
Company Paid Optical Allowance
Company Paid Routine Eye Care
Short Term and Long-Term Disability Insurances
Educational Allowance
Generous Paid Holiday Program
401K With Company Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

prior authorizationinsurance verificationhealthcare administrationinsurance authorization processesappealsmedical necessity documentationEMR systemsauthorization portals

Soft Skills

organizational skillstime-management skillswritten communication skillsverbal communication skillsability to work independentlyability to manage multiple priorities