Sales Support Specialist
Sonova Group
Customer Support Specialist
Panopto
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $800 - $1,000 per month
Job Level
Mid-LevelSenior
About the role
- Respond to customer queries in a timely and accurate way, via email or chat;
- Identify customer needs and help customers use specific features;
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
- Update our internal databases with information about technical issues and useful discussions with customers;
- Monitor customer complaints and reach out to provide assistance;
- Follow up with customers to ensure their technical issues are resolved;
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Requirements
- Strong communication skills;
- Excellent verbal and writing English;
- Ability to quickly understand software products' UI;
- Experience with utilizing and troubleshooting API;
- Strong organizational skills with a proven ability to deliver results.
