Panopto

Customer Support Specialist

Panopto

contract

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $800 - $1,000 per month

Job Level

Mid-LevelSenior

About the role

  • Respond to customer queries in a timely and accurate way, via email or chat;
  • Identify customer needs and help customers use specific features;
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
  • Update our internal databases with information about technical issues and useful discussions with customers;
  • Monitor customer complaints and reach out to provide assistance;
  • Follow up with customers to ensure their technical issues are resolved;
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.

Requirements

  • Strong communication skills;
  • Excellent verbal and writing English;
  • Ability to quickly understand software products' UI;
  • Experience with utilizing and troubleshooting API;
  • Strong organizational skills with a proven ability to deliver results.