PANGAIA

Customer Success Manager

• Lead the successful evolution of our Klaviyo platform across email, SMS and Whatsapp.
• Define and optimise customer segmentation, tagging, and personalisation logic.
• Ensure seamless integrations with e-commerce platforms, CDPs, and data sources.
• Develop and implement strategies to generate leads and grow our first-party database.
• Partner with IT, retail and E-Commerce teams to ensure successful implementation of lead generation strategies.
• Design and execute customer lifecycle journeys (welcome, nurture, retention, win-back, post-purchase, etc.).
• Develop content calendars and automation logic tailored to key customer segments.
• Collaborate with Creative and Brand teams to ensure campaign assets are brand-aligned and performance-driven.
• Track campaign performance (CTR, open rates, conversions, revenue attribution).
• Continuously optimise subject lines, send times, cadence, and creative based on A/B testing and data insights.
• Build reporting dashboards to share performance with leadership regularly.
• Build a strong partnership with Brand Marketing, UX and graphic design teams to develop best quality visual and copy content.
• Develop scalable CRM processes, playbooks, and SOPs for future team members.
• Establish targets, manage, mentor and develop future team members.

CRM Manager

Communications

• Assist the Communications and Marketing teams across daily operations
• Maintain and update key tools, trackers and contact databases (media, talent, stylists, influencers)
• Support the planning and coordination of the marketing and communications calendar, including product launches and campaigns
• Conduct research on digital talent, cultural trends and competitor activity
• Manage global sample send-outs, returns and tracking for media, stylists and talent
• Coordinate influencer and editorial gifting initiatives and seeding campaigns, working closely with internal teams and external agencies
• Schedule and track all couriers and international shipments
• Manage sample inventory and keep lookbooks and product documentation up to date
• Support with the delivery of assets and product to talent, stylists and content creators
• Respond to influencer and editor requests, sharing product, information and assets in a timely manner
• Help maintain and update global press, talent and influencer lists
• Track and log global press coverage, VIP placements and influencer content
• Contribute to monthly coverage and performance reports
• Support evaluation of events, gifting and campaigns with key takeaways
• Provide daily administrative support, including preparing agendas and meeting notes, raising POs, tracking budgets and processing invoices related to marketing and communications activities

CRM Manager

Marketing & Communications Assistant, Part Time – 3 month FTC