Pandoblox

Operations

• Oversee the Technology helpdesk, technicians, system administrators, and engineering consulting teams
• Take complete ownership of the technology team and partner with account managers
• Play an active role in proactive and reactive client management and issue resolution
• Work closely with the executive team to ensure optimal operations
• Oversee service delivery projects including equipment deployment, software releases, email migrations, etc.
• Develop, maintain, support, and optimize key functional areas
• Ensure the oversight, organization, and motivation of the Technical Operations team
• Manage processes to document client issues, leverage trends, and impact analyses
• Build, develop, and lead remote and onsite team of technical Operations resources
• Investigate methods to better monitor our network and respond to issues
• Provide executive level reporting for informed decision making
• Be the bridge between MSP partners and clients
• Identify staffing needs and work with the recruitment team

IT Operations Lead

• Oversee Technology helpdesk, technicians, and engineering consulting teams
• Take ownership of the technology team and partner with account managers
• Manage service delivery projects like equipment deployment and software releases
• Develop and support key functional areas to optimize performance
• Lead remote and onsite team of technical Operations resources
• Perform root cause analysis of infrastructure problems
• Provide executive level reporting and manage escalations with partners

IT Operations Lead – MX

Account Manager

• Recruit fractional and advisory CxO partners
• Onboard and activate every new partner
• Coach partners through the 3 phase close cycle
• Operate the partner pipeline
• Drive expansion and retention

Channel Partner Manager

Frontend Engineer

• Lead development of WordPress using ACF, custom blocks, Twig templating, custom post types, and block-based themes
• Build projects with headless CMS platforms like Contentful, Storyblok, or WordPress
• Create pixel-perfect, fully functioning frontends using Tailwind CSS, GSAP, and other modern frontend technologies
• Integrate backend systems, APIs, CRMs, marketing automation, AI tools, and eCommerce solutions
• Own CI/CD workflows and deploy sites across Vercel, Netlify, AWS, Kinsta, and WP Engine
• Serve as a primary technical point of contact for internal teams and clients
• Mentor junior developers and provide technical leadership
• Collaborate using Figma, Slack, Teamwork, and Pastel

IT Operations Lead

IT Operations Lead – MX

Channel Partner Manager

Lead Web Developer