PandaDoc

Head of Design, Customer Value track

PandaDoc

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Job Level

Lead

Tech Stack

Pandas

About the role

  • PandaDoc's Head of Design for our Quote to Cash initiatives, you'll lead our design vision and strategy while managing a team of skilled designers, all in service of helping small businesses get paid faster.
  • We're looking for a leader who'll hire, retain, and develop a group of skilled designers from diverse disciplines and backgrounds. You’ll define our Quote to Cash design strategy by deeply understanding the pain points small businesses face in their revenue processes and championing solutions that remove friction at every step.
  • As a key member of our design leadership team, you'll help build a best-in-class design organization while serving as a respected partner to your Product and Engineering counterparts.
  • This role requires a mix of business acumen, customer empathy, strategic thinking, and well-honed design chops. You'll be an active thinker, able to clearly communicate your position, ready and able to defend your point of view, and find the best solution with your teammates.
  • You have successful experience leading a team — and you'll be excited to do it again with us at PandaDoc.
  • You'll be responsible for driving both outstanding user experiences and PandaDoc business goals by delivering best-in-class UX that accelerates revenue workflows and reduces time-to-payment for our customers.
  • You'll design solutions that intuitively leverage AI to automate manual processes, eliminate bottlenecks, and create seamless handoffs throughout the quote-to-cash journey.
  • Lead design initiatives that streamline revenue workflows. You’ll work alongside the product and engineering leadership team as a respected partner. You’ll take a customer-centric approach to bridge the gap between revenue process challenges, user needs, and technical execution. You’ll champion solutions that help small businesses close deals faster and get paid sooner.
  • Provide mentorship to the Quote to Cash design team. You’ll be fully responsible for pushing your team’s growth and development, as well as maintaining its high performance. This includes organizational design, hiring, establishing team culture and design processes, and coordinating design reviews.
  • Design execution. You’ll need to be able to dive deeply into product design, workflow optimization, and revenue process understanding. You’ll design experiences that intuitively leverage AI to automate tedious tasks and create intelligent workflows, always with the goal of reducing friction in the quote-to-cash process.
  • You’ll be ultimately responsible for the overall design quality and output of our Quote to Cash design team.
  • Work closely with other leaders and key team members. In addition to your Product and Engineering leadership counterparts, you’ll collaborate with UX Research to understand revenue workflow pain points, our Revenue teams to understand user pain points, and engineers to build and ship solutions.
  • About you: Minimum 7+ years of product design experience. Excellent leadership skills, with 3+ years experience as a people manager. A strong view of what good design means. A customer-centric mindset with a strong desire to improve user experience. Communication, storytelling, and presentation skills that make your colleagues enjoy working with you. The ability to flourish in a fast-paced environment with grace, good humor, and empathy. Advanced verbal and written English skills. And, an online portfolio you’d be proud to walk us through

Requirements

  • Minimum 7+ years of product design experience.
  • Excellent leadership skills, with 3+ years experience as a people manager.
  • A strong view of what good design means.
  • A customer-centric mindset with a strong desire to improve user experience.
  • Communication, storytelling, and presentation skills that make your colleagues enjoy working with you.
  • The ability to flourish in a fast-paced environment with grace, good humor, and empathy.
  • Advanced verbal and written English skills
  • And, an online portfolio you'd be proud to walk us through