PAMONO | Vintage & Contemporary Design

Client Partner

• Manage and develop relationships with Art & Antique auction house clients within the portfolio
• Support account growth and retention, contributing to consistent revenue performance
• Identify upsell, cross-sell and increased platform utilisation opportunities
• Sell ATG digital and print marketing products
• Drive adoption and sales of ATG’s White Label software
• Drive adoption of timed auctions
• Develop client strategies supporting their business objectives
• Analyse client performance and adoption data to identify growth opportunities and churn risks
• Lead client check-ins, auction reviews and performance discussions
• Resolve client issues and coordinate with internal teams for strong service delivery
• Conduct Quarterly Business Reviews with key clients
• Collaborate on strategic client meetings and presentations
• Advocate for clients internally while working with Sales, Product, Client Services and Finance
• Share industry insights, ecommerce best practices and product updates

Client Success Manager – Arts & Antiques Marketplaces