Client Success Manager – Arts & Antiques Marketplaces

PAMONO | Vintage & Contemporary Design

Client Success Manager growing auctioneer revenue and platform adoption for Pamono’s Berlin-based design marketplace. Managing Art & Antique clients through retention, sales and strategic reviews.

Posted 8/4/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success, with a strong focus on revenue growth through retention, upsell, and cross-sell strategies. Proficient in analyzing performance data to identify growth opportunities and effectively communicate insights to clients.

Highest-signal resume keywords

Account ManagementClient SuccessRevenue GrowthAnalytical SkillsSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementPerformance Data AnalysisUpsellingCross-SellingEcommerce Best Practices

Soft Skills

Strong CommunicationPresentation SkillsSelf-MotivatedProactiveCollaborative

Tools & Technologies

SalesforceMicrosoft TeamsGoogle WorkspaceWhite Label Software

Industry Keywords

Art & Antique AuctionSaaSEcommerceOnline MarketplaceClient Strategies

About the role

Key responsibilities & impact

Manage and develop relationships with Art & Antique auction house clients within the portfolio
Support account growth and retention, contributing to consistent revenue performance
Identify upsell, cross-sell and increased platform utilisation opportunities
Sell ATG digital and print marketing products
Drive adoption and sales of ATG’s White Label software
Drive adoption of timed auctions
Develop client strategies supporting their business objectives
Analyse client performance and adoption data to identify growth opportunities and churn risks
Lead client check-ins, auction reviews and performance discussions
Resolve client issues and coordinate with internal teams for strong service delivery
Conduct Quarterly Business Reviews with key clients
Collaborate on strategic client meetings and presentations
Advocate for clients internally while working with Sales, Product, Client Services and Finance
Share industry insights, ecommerce best practices and product updates

Requirements

What you’ll need

Minimum 3 years’ experience in account management, client success or consultative sales
Demonstrated ability to support revenue growth through retention, upsell and cross-sell
Strong commercial awareness and analytical skills, including interpreting performance data
Minimum 3 years’ experience in a technology, SaaS, ecommerce or online marketplace business
Strong communication and presentation skills
Ability to build strong client relationships and manage multiple stakeholders
Self-motivated, proactive and collaborative across cross-functional teams
Interest in technology and its role in driving business growth
Willingness to travel to visit clients and attend industry events
Fluent in German and English (essential)
Fluent in French (desirable)
Experience working with Salesforce (desirable)
Proficient and comfortable working with Microsoft Teams and Google Workspace

Benefits

Comp & perks

Dedicated international team with a flat organizational structure
Ambitious projects to take ownership of with a broad scope for co-decision-making
Choice between a mobility (BVG, Swapfiets) and an Urban Sportsclub subsidy
Mindfulness classes through OpenUp
Company Pension Scheme
Flexible working setup with Hybrid/Remote model
Work from abroad for up to 30 working days a year
Dog-friendly office
Regular get-togethers and company events
Drinks and snacks at the office