Application Manager – ServiceNow
PALTRON
full-time
Posted on:
Location Type: Remote
Location: Germany
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Tech Stack
About the role
- Platform administration: You are responsible for the technical operation, monitor system performance, and perform maintenance tasks and updates of the ServiceNow instances.
- Configuration & development: You implement technical requirements independently through module configuration and develop or adapt automated workflows.
- Data model project focus: You take the lead in implementing the Common Service Data Model (CSDM), maintain it, and build a structured CMDB to transparently represent the application and infrastructure landscape.
- System integration: You provide technical support for connecting ServiceNow to the existing system landscape and the API platform in close collaboration with the integration architecture team.
- Troubleshooting: You analyze and sustainably resolve complex technical incidents within the platform.
- Governance & standards: You ensure platform governance by adhering to best practices and conduct technical reviews of implementations.
- Stakeholder management: You technically manage external implementation partners and coordinate closely with IT architecture and business units on the specification of new solutions.
- Documentation: You create and maintain the technical platform documentation as well as the corresponding configuration guidelines.
Requirements
- Completed degree in (business) informatics or a comparable IT qualification with relevant professional experience.
- ServiceNow expertise: Experience in administering and configuring the ServiceNow platform.
- Methodological knowledge: Solid knowledge of IT Service Management (ITIL) and an understanding of the Common Service Data Model (CSDM).
- Technical strength: Experience in process automation and ideally knowledge of API-based system integration.
- Personal attributes: Analytical thinking, a structured way of working, and the ability to translate complex requirements into technical concepts.
Benefits
- Remote-first & flexibility: The option to work almost entirely remotely from anywhere in Germany (with occasional meetings in Munich) as well as flexible working hours (39-hour workweek).
- Security & prospects: A permanent employment contract with 30 days of vacation and long-term job security.
- Modern tech stack: The opportunity to work with the latest technologies as part of a greenfield strategy and to rebuild the digital infrastructure of the world's largest mountain sports association.
- Meaningful work: A role with societal value in a team that combines a passion for mountain sports with professional IT operations.
- Development: Flat hierarchies and a rapidly growing team offering broad scope for shaping the role and personal development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow administrationServiceNow configurationCommon Service Data Model (CSDM)CMDB managementAPI-based system integrationprocess automationtechnical troubleshootingtechnical documentationIT Service Management (ITIL)module configuration
Soft Skills
analytical thinkingstructured workingstakeholder managementtechnical managementcollaborationproblem-solvingcommunicationcoordinationadaptabilityattention to detail