Operations Specialist

Palmetto

full-time

Posted on: 2/5/2026

Location Type: Remote

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💰 ₱421,000 - ₱633,000 per year

About the role

The Operations Specialist I is critical to the success of the LightReach Platform, managing the underwriting and technical document processing surrounding Palmetto’s financial products.
Provide installer support via intercom to ensure smooth intake surrounding all financial product transactions.
Constantly monitor and refresh designated queues.
Review files holistically and attempt to approve documents using all resources available – or - properly disposition and reject files as appropriate.
Maintain communication with OpSpec Colleagues on other administrative tasks.
Execute compliance dispositions in the event of a potential violation.
Review & respond to inbound chat inquiries, when applicable, in 2 minutes or less, executing with high quality and in line with our unique OpSpec brand/style.

Minimum 1+ years of experience in a customer, tech, or sales support role.
Knowledge of the construction or solar industry preferred.
You’ve got a passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the Palmetto financial product platform.
You maintain a high level of emotional intelligence, able to navigate through stressful situations in a tactful manner, and accept feedback gracefully.
You are an excellent conversational English writer.
You are proficient in web-browser hotkeys/shortcuts, and have a high typing speed of at least 40 words per minute.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

document processingcompliance dispositionscustomer supporttechnical supportfile reviewqueue managementtyping speedweb-browser shortcuts

Soft Skills

servant leadershipemotional intelligencecommunicationtactfulnessfeedback acceptanceconversational writing