Account Manager
Pallon
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Managing a portfolio of existing clients, ensuring high levels of engagement and retention. The main focus will be on the German market, with additional clients in Germany and Austria.
- Identifying upselling and cross-selling opportunities to maximize account value and increase customer adoption of Pallon’s services.
- Leading contract renewal discussions and securing long-term commitments from clients.
- Developing strong relationships with decision-makers in municipalities, engineering firms, and inspection companies.
- Acting as the trusted advisor for clients, helping them understand the ROI of Pallon’s solutions and providing strategic guidance on their sewer management processes.
- Ensuring seamless onboarding of new users within existing accounts to expand product usage.
- Tracking account health metrics and proactively addressing risks to reduce churn.
Requirements
- +3 years of experience in B2B account management, customer success, or consultative sales, ideally in SaaS, AI, industrial technology, or infrastructure-related industries.
- Fluency in German & English required.
- A proven track record of expanding customer accounts, increasing contract values, and securing renewals.
- Strong consultative sales skills, with experience in upselling, cross-selling, and negotiating long-term contracts.
- The ability to build and maintain strong relationships with key decision-makers in municipalities, engineering firms, or inspection companies.
- Experience in customer engagement strategies, proactively identifying and addressing client needs to improve retention.
- Proficiency in CRM tools (HubSpot, or similar) for tracking account performance and managing renewals.
Benefits
- Contribute to a positive impact on society and environment
- Work in a stimulating and fast paced environment
- Be part of a motivated, smart, fun and supportive team
- Own a part of Pallon and have a part in our success with our Employee Stock Option Plan (ESOP)
- Work for the Underworld, not the Devil: exploring sewers virtually and in real life during our Pallon offsites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B account managementcustomer successconsultative salesupsellingcross-sellingnegotiating contractscustomer engagement strategiesaccount performance tracking
Soft skills
relationship buildingstrategic guidancecommunicationproblem-solving