Account Manager

Pallon

full-time

Posted on: 9/5/2025

Origin: • 🇩🇪 Germany

✨ AI Apply

Mid-LevelSenior

About the role

Manage a portfolio of existing clients, ensuring high levels of engagement and retention
Identify upselling and cross-selling opportunities to maximize account value and increase customer adoption of Pallon’s services
Lead contract renewal discussions and secure long-term commitments from clients
Develop strong relationships with decision-makers in municipalities, engineering firms, and inspection companies
Act as the trusted advisor for clients, helping them understand the ROI of Pallon’s solutions and providing strategic guidance on their sewer management processes
Ensure seamless onboarding of new users within existing accounts to expand product usage
Track account health metrics and proactively address risks to reduce churn
Collaborate closely with Sales representatives, Customer Success Managers, and Technical Support Engineers to ensure clients maximize the value of our solutions

+3 years of experience in B2B account management, customer success, or consultative sales, ideally in SaaS, AI, industrial technology, or infrastructure-related industries
Fluency in German & English required
Proven track record of expanding customer accounts, increasing contract values, and securing renewals
Strong consultative sales skills, with experience in upselling, cross-selling, and negotiating long-term contracts
Ability to build and maintain strong relationships with key decision-makers in municipalities, engineering firms, or inspection companies
Experience in customer engagement strategies, proactively identifying and addressing client needs to improve retention
Proficiency in CRM tools (HubSpot, or similar) for tracking account performance and managing renewals
Prior experience managing accounts in municipalities, engineering firms, or infrastructure-related industries (nice to have)
Experience working in a fast-growing startup or scale-up environment (nice to have)