Territory Manager – Respiratory Care, Ventilation
ZOLL Medical Corporation
Job Level
Mid-LevelSenior
About the role
- Manage a portfolio of existing clients, ensuring high levels of engagement and retention
- Identify upselling and cross-selling opportunities to maximize account value and increase customer adoption of Pallon’s services
- Lead contract renewal discussions and secure long-term commitments from clients
- Develop strong relationships with decision-makers in municipalities, engineering firms, and inspection companies
- Act as the trusted advisor for clients, helping them understand the ROI of Pallon’s solutions and providing strategic guidance on their sewer management processes
- Ensure seamless onboarding of new users within existing accounts to expand product usage
- Track account health metrics and proactively address risks to reduce churn
- Collaborate closely with Sales representatives, Customer Success Managers, and Technical Support Engineers to ensure clients maximize the value of our solutions
Requirements
- +3 years of experience in B2B account management, customer success, or consultative sales, ideally in SaaS, AI, industrial technology, or infrastructure-related industries
- Fluency in German & English required
- Proven track record of expanding customer accounts, increasing contract values, and securing renewals
- Strong consultative sales skills, with experience in upselling, cross-selling, and negotiating long-term contracts
- Ability to build and maintain strong relationships with key decision-makers in municipalities, engineering firms, or inspection companies
- Experience in customer engagement strategies, proactively identifying and addressing client needs to improve retention
- Proficiency in CRM tools (HubSpot, or similar) for tracking account performance and managing renewals
- Prior experience managing accounts in municipalities, engineering firms, or infrastructure-related industries (nice to have)
- Experience working in a fast-growing startup or scale-up environment (nice to have)
