Palco, Inc.

Customer Service Representative, Bilingual

Palco, Inc.

full-time

Posted on:

Location Type: Remote

Location: New Jersey • Pennsylvania • United States

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Job Level

Junior

About the role

  • Provide assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals.
  • Promptly and accurately address issues, provide support and information to ensure customer satisfaction.
  • Handle 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution.
  • Communicate effectively with customers, respond to inquiries with timely and accurate information.
  • Assist individuals in completing paperwork or understanding program requirements.
  • Maintain very good knowledge of company systems and sensitive information/PHI handling procedures.

Requirements

  • Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance.
  • One year of experience performing customer support activities, preferably in a call center.
  • Working knowledge of contact with the public and telephone; modern office procedures and methods.
  • Good verbal and written communication skills.
  • Ability to electronically document records to a web-based chart.
  • Intermediate skills with Microsoft Office, email and internet.
  • Good problem-solving and listening skills.
  • Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results.
  • Skill in the operation of a variety of office equipment, including computer and networks.
  • CRM experience and/or Medicaid experience a plus.
  • Bilingual (English/Spanish) skills required.
Benefits
  • Generous Paid time off.
  • Annual bonus potential.
  • Retirement Savings: We will support you as you save for your future.
  • Career Growth Opportunities: We help you thrive, so together, we can grow.
  • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
  • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem-solvingrecord documentationMedicaid servicescall resolutionoffice equipment operationCRM experiencebilingual (English/Spanish)
Soft Skills
communicationlisteningstress managementcustomer satisfactioninterpersonal skills