Palco, Inc.

IT Support Specialist I

Palco, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Maumelle • United States

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Tech Stack

Azure

About the role

  • The IT Support Specialist will provide technical assistance and desktop support to remote Palco employees across the US.
  • This position is a hybrid role, requiring up to 3 days per week in our office in Maumelle, AR.
  • Primary Responsibilities
  • Own the Help Desk, providing front-line technical assistance to users via phone, email, or Teams
  • Utilize Jira tickets to receive, troubleshoot, and resolve issues
  • Communicate instructions and troubleshooting steps clearly and promptly
  • Work with vendors on computer warranty repair claims
  • Order, prepare, and ship equipment to new employees
  • Research and resolve technical issues independently or in collaboration with other departments
  • Stay current with software updates, system changes, and support procedures
  • Develop and update technical training materials as needed
  • Conduct IT onboarding training sessions for new employees.

Requirements

  • Minimum of 2 years of experience in technical support.
  • Proficiency with Microsoft Windows operating systems and related software.
  • Strong interpersonal and communication skills.
  • Excellent time management and organizational abilities.
  • Demonstrated ability to troubleshoot and resolve technical issues efficiently.
  • Experience with Entra ID and using the Microsoft 365 Admin Center to perform tasks such as managing users and groups, license assignments, password resets, and monitoring service health.
  • Education: CompTIA A+, Network+, or Microsoft Azure Fundamentals (AZ-900) certifications are desired but not required.
Benefits
  • Generous Paid time off.
  • Annual bonus potential.
  • Retirement Savings: We will support you as you save for your future.
  • Career Growth Opportunities: We help you thrive, so together, we can grow.
  • We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
  • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
  • Employer shared Health Insurance cost
  • Employer paid Disability Insurance
  • Employer paid Life and AD&D Insurance
  • Vision Insurance
  • Cancer Insurance
  • Voluntary Life Insurance
  • Paid Time Off
  • Remote work environment
  • Paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingMicrosoft WindowsEntra IDMicrosoft 365 Admin Centerlicense assignmentspassword resetsservice health monitoring
Soft Skills
interpersonal skillscommunication skillstime managementorganizational abilities
Certifications
CompTIA A+Network+Microsoft Azure Fundamentals (AZ-900)