Palantir Technologies

DevOps Engineer

• Continuously invest in documentation, metrics, monitors and other troubleshooting tools
• Participate in on-call rotations during business hours and occasional weekends. This is a challenging yet rewarding opportunity to help remediate the most pressing issues across the Palantir fleet.
• Diagnose, resolve, and prevent issues encountered in the field. Deliver end-to-end improvements to core products based on these issues you encounter in the field.
• Improve observability by refactoring codepaths and introducing telemetry
• Identify and implement data-driven opportunities for improved service resilience
• Develop strategic opinions on stability investments and inform the vision for long-term product stability

Product Reliability Engineer – Defense

• Ensure stability and reliability of mission-critical workflows built on Palantir software
• Gather signal by going on call — resolving problems before the customer is impacted
• Drive product change, shape internal tooling, and refine operational processes
• Rapidly address issues as they arise with quick and effective solutions
• Advocate for workflow or product improvements after immediate issues are resolved
• Engage directly with problems, simplify, automate, and enhance system resilience
• Synthesize learnings from support into best practices and clear documentation

Forward Deployed Reliability Engineer

• Ensure stability and reliability of mission-critical workflows built on Palantir software
• Gather signal by going on call — resolving problems before the customer is impacted
• Drive product change, shape internal tooling, and refine operational processes
• Rapidly address issues as they arise with quick and effective solutions
• Advocate for workflow or product improvements after immediate issues are resolved
• Engage directly with problems, from writing a script to automate a manual task to finding creative workarounds
• Build a case for product enhancement
• Synthesize learnings from support into best practices for others to follow
• Create clear, actionable documentation and share best practices to elevate team and company-wide reliability

• Ensure stability and reliability of mission-critical workflows built on Palantir software
• Go on-call, responding quickly and effectively to mission-critical incidents
• Diagnose, resolve, and proactively prevent issues encountered in the field
• Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers
• Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows
• Advocate for and implement product enhancements based on insights gleaned from the field
• Create clear, actionable documentation and share best practices to elevate team and company-wide reliability