Customer Service Specialist – 24/7, French and English
PAJ
full-time
Posted on:
Location Type: Hybrid
Location: Madrid • Spain
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About the role
- Be the reassuring first point of contact: call customers when they need assistance.
- Resolve incoming requests with heart and clarity.
- Handle written inquiries and provide clear, customer-focused solutions.
- Ensure proper follow-up on cases.
- Maintain accurate documentation and rigorous data recording to support service continuity.
Requirements
- Be outgoing with a naturally positive and empathetic style.
- Enjoy working as part of a team.
- Remain calm under pressure.
- Deliver meticulous, first-class service, both verbally and in writing.
- Communicate fluently and professionally in French and English.
Benefits
- Real impact! Every call you take helps someone protect what matters most to them.
- Supportive team culture.
- Modern tools and training: we provide everything you need to perform at your best.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empatheticteamworkcalm under pressurecustomer-focused solutionsclear communicationmeticulous serviceverbal communicationwritten communicationpositive attitudefirst-class service