Customer Support

• Serve as the first point of contact and reach out to customers when a tracker triggers an alarm, always with calmness, empathy, and clarity
• Handle requests via phone, chat, or email, providing practical, customer-focused solutions
• Accurately record and document each interaction, ensuring information is complete for the next agent.

Customer Service Specialist – Portuguese, German, English

Full-stack Engineer

• Develop forward-looking features to expand our ERP system
• Optimize existing functionality to provide a seamless user experience
• Increase efficiency and improve business processes through automation
• Diagnose and fix bugs, prevent issues, and ensure smooth operation
• Build integrations and interfaces with third-party tools
• Optimize code and database queries for performance and scalability
• Research and implement emerging trends and best practices in ERP development
• Use of AI tools to support development is explicitly encouraged

PAJ

Customer Service Specialist – Portuguese, German, English

ERP Software Developer