Customer Support

• Serve as the first point of contact and reach out to customers when a tracker triggers an alarm, always with calmness, empathy, and clarity
• Handle requests via phone, chat, or email, providing practical, customer-focused solutions
• Accurately record and document each interaction, ensuring information is complete for the next agent.

Customer Service Specialist – Portuguese, German, English

Full-stack Engineer

• Develop forward-looking features to expand our ERP system
• Optimize existing functionality to provide a seamless user experience
• Increase efficiency and improve business processes through automation
• Diagnose and fix bugs, prevent issues, and ensure smooth operation
• Build integrations and interfaces with third-party tools
• Optimize code and database queries for performance and scalability
• Research and implement emerging trends and best practices in ERP development
• Use of AI tools to support development is explicitly encouraged

ERP Software Developer

Engineer

• Design, implement, and optimize backend services using Java and Quarkus
• Build and maintain the web frontend using Vue.js and Vite
• Deploy, monitor, and maintain scalable database clusters
• Manage and enhance data streaming and messaging systems
• Administer Linux servers and implement cutting-edge open-source solutions

Senior Full-Stack Engineer

• Be the reassuring first point of contact: call customers when they need assistance.
• Resolve incoming requests with heart and clarity.
• Handle written inquiries and provide clear, customer-focused solutions.
• Ensure proper follow-up on cases.
• Maintain accurate documentation and rigorous data recording to support service continuity.

PAJ

Customer Service Specialist – Portuguese, German, English

ERP Software Developer

Senior Full-Stack Engineer

Customer Service Specialist – 24/7, French and English