Paired

Ecommerce

• Manage end-to-end international shipments across air, ocean, and inland freight
• Coordinate with freight forwarders, customs brokers, and carriers to ensure timely delivery
• Track shipments proactively and identify risks, delays, or issues before they escalate
• Confirm pallet configurations, packaging standards, and shipment readiness
• Ensure vendors meet shipping timelines and requirements
• Manage relationships with ~30 global vendors and act as the primary point of contact for logistics coordination
• Follow up persistently on purchase orders, shipment status, and required documentation
• Ensure vendors remain aligned on timelines, requirements, and expectations
• Coordinate multi-vendor shipments and support freight consolidation efforts
• Manage import documentation including prior notices, FDA clearance, product codes, and HTS classifications
• Review all shipment documents for accuracy and completeness prior to dispatch
• Coordinate compliance requirements for food imports and regulated goods
• Maintain organized records of shipments, documentation, and compliance workflows
• Support initiatives to reduce shipping costs, including freight consolidation and modal shifts (air → ocean/reefer)
• Identify inefficiencies in current logistics workflows and recommend improvements
• Help standardize processes, documentation, and internal SOPs
• Contribute to building a more scalable and efficient supply chain operation
• Take full ownership of inbound logistics operations and serve as the go-to person for shipment coordination
• Ensure consistent execution with minimal oversight
• Reduce operational friction, delays, and last-minute issues through proactive management
• Long-term: support broader supply chain functions including purchase order drafting and inventory planning

Import Logistics & Supply Chain Manager

Executive Assistant

• Coordinate personal travel arrangements including flights, accommodations, transportation, restaurant reservations, and itineraries
• Manage personal scheduling including medical appointments, fitness sessions, grooming, and other lifestyle commitments
• Handle visa renewals, residency documentation, licenses, and other personal administrative requirements proactively
• Coordinate household-related operations including vendors, maintenance, deliveries, installations, repairs, and property-related communication
• Manage personal errands, sourcing requests, returns, exchanges, and gift procurement
• Communicate with external stakeholders including accountants, lawyers, building management, concierge services, and vendors
• Handle time-sensitive and last-minute logistical requests efficiently
• Maintain accurate calendar management across different time zones
• Anticipate problems before they arise and execute solutions independently
• Ensure a high level of confidentiality, professionalism, and discretion at all times
• Proactively identify and resolve challenges before they arise
• Work autonomously and make confident, well-informed decisions swiftly
• Communicate with clarity, precision, and professionalism
• Uphold the highest standards of discretion and confidentiality consistently
• Remain composed and effective in high-pressure situations
• Exude natural assertiveness with a calm and measured approach
• Bring extensive experience working remotely over multiple years
• Possess in-depth knowledge of the hospitality, luxury, and travel industries
• Efficiently coordinate and manage international vendors independently

Personal Assistant – Founder

Account Manager

• Own and execute the creator partnerships and seeding program end-to-end
• Identify, recruit, and manage creators across TikTok, Instagram, YouTube, and emerging platforms
• Run high-volume product seeding while keeping the quality of relationships intact
• Track performance, iterate quickly, and double down on what's working
• Coordinate every stage of the creator journey, from first send to long-term partnership
• Build systems that scale outreach, follow-ups, and retention
• Work closely with content and growth teams to align messaging and offers

Creator Partnerships Manager

Customer Support

• Lead and manage the customer support team, ensuring high performance and service quality
• Handle phone, email, and chat support inquiries
• Create, document, and optimize SOPs for customer support processes
• Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools)
• Ensure timely, empathetic, and high-quality responses to customers
• Multitask effectively while maintaining attention to detail
• Work closely with cross-functional teams to improve customer experience

Import Logistics & Supply Chain Manager

Personal Assistant – Founder

Creator Partnerships Manager

Customer Support Lead