Paired

Account Manager – B2B Voice AI Solutions

Paired

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Manage and nurture relationships with key client accounts, acting as their main point of contact
  • Ensure consistent, high-quality communication and client satisfaction across all interactions
  • Monitor client usage and performance, identifying trends and opportunities for growth
  • Proactively recommend new features, services, or solutions that align with client needs
  • Conduct regular check-ins via phone and video calls to maintain strong engagement
  • Troubleshoot issues and coordinate with internal teams to resolve client concerns efficiently
  • Support onboarding and ongoing success of clients using the company’s voice AI solutions
  • Maintain accurate records of client interactions and updates via internal tools

Requirements

  • 3–5 years in account management or client success roles, preferably in a B2B SaaS environment
  • Strong relationship-building and client management skills
  • Excellent communication skills (verbal and written), with confidence in phone and video interactions
  • Proven ability to identify upsell or expansion opportunities within existing accounts
  • Strong problem-solving mindset and ability to handle client issues effectively
  • Experience working with tools like Slack, email, and video conferencing platforms
  • Highly organized with the ability to manage multiple accounts simultaneously
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship-buildingclient managementcommunicationproblem-solvingorganizational skills