Paired

Customer Support

Paired

full-time

Posted on:

Location Type: Remote

Location: Honduras

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About the role

  • Respond to customer inquiries via **email and live chat** (primary channels)
  • Handle order-related issues: shipping, returns, refunds, exchanges
  • Assist with product questions and general brand inquiries
  • Troubleshoot customer issues and escalate when needed
  • Maintain accurate documentation and internal notes
  • Follow CS workflows, macros, and brand tone guidelines
  • Meet response time and customer satisfaction targets

Requirements

  • 2-3 years of customer support experience (e-commerce or DTC preferred)
  • Strong written English communication skills
  • Comfortable using support tools (e.g. Gorgias, Zendesk, Intercom, or similar)
  • Detail-oriented, organized, and calm under pressure
  • Reliable internet connection and quiet work environment
  • Willing to work US-aligned hours
  • **Nice to Have****
  • Experience in **beauty, skincare, wellness, or supplements**
  • Familiarity with Shopify or order management systems
  • Experience supporting international customers
Benefits
  • Competitive Salary
  • Work From Anywhere
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer support experienceorder management systemstroubleshootingdocumentationresponse time managementcustomer satisfaction targets
Soft Skills
written communicationdetail-orientedorganizedcalm under pressure