Paired

Customer Service Specialist – Subscription-Based Products

Paired

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • - **Customer Interaction:** Engage with customers through various channels (email, chat, and social media) to resolve inquiries related to our subscription-based products.
  • - **Product Knowledge:** Develop an in-depth understanding of our subscription offerings to assist customers effectively.
  • - **Issue Resolution:** Handle and resolve customer complaints with empathy and professionalism, ensuring customer satisfaction.
  • - **Feedback Collection:** Gather customer feedback and communicate insights to help improve our products and services.
  • - **Documentation:** Maintain accurate records of customer interactions and feedback for reporting and follow-up purposes.
  • - **Process Improvement:** Contribute ideas for improving customer service processes and enhancing the overall customer experience.
  • - **Collaboration:** Work closely with other teams to ensure a cohesive and positive customer experience across all touchpoints.

Requirements

  • - **Experience in customer service**, preferably in a subscription-based or e-commerce environment.
  • - Excellent **communication and interpersonal skills **
  • - **Ability to solve problems creatively and efficiently.**
  • - **Strong organizational skills with attention to detail.**
  • - **Proficiency in customer service software and tools.**
  • - **Availability to work flexible hours, ensuring coverage for different time zones.**
Benefits
  • - USD salary
  • - Flexible hours
  • - Remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceissue resolutionprocess improvementfeedback collection
Soft Skills
communication skillsinterpersonal skillsproblem-solvingorganizational skillsattention to detailempathyprofessionalism