Customer Success & Onboarding Manager

Paired

full-time

Posted on: 1/19/2026

Location Type: Remote

Location: Colombia

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About the role

Lead the onboarding process for new clients, ensuring a seamless and welcoming introduction to our services
Act as the main point of contact for existing clients, addressing questions, concerns, and feedback
Monitor client progress and satisfaction, proactively identifying opportunities for improvement
Facilitate regular check-ins to review client goals and outcomes, ensuring alignment with our services
Develop and implement strategies to enhance customer success and retention
Collaborate with sales and product teams to relay client insights and improve service offerings

Experienced in customer success, account management, or a related field
Strong communication skills, both written and verbal, with a friendly and approachable demeanor
Highly organized, detail-oriented, and able to manage multiple client accounts simultaneously
Proactive problem solver who thrives on helping clients achieve their goals
Able to collaborate effectively with cross-functional teams to ensure client needs are met
3+ years of experience in customer success or client-facing roles, ideally in the tech or service industries
Proven track record of successfully onboarding clients and driving customer satisfaction
Strong ability to analyze client feedback and translate it into actionable improvements
Familiarity with CRM systems and customer success software is a plus
Experience in a remote work environment and familiarity with tools that enhance remote collaboration
Background in consulting or training roles

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementclient onboardingclient feedback analysiscustomer satisfaction

Soft Skills

communicationorganizationaldetail-orientedproblem solvingcollaboration