Paired

Customer Support

Paired

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • - Handle and resolve up to 140 tickets daily across all contact types (email, contact form, social DMs).
  • - Deliver a high standard of service, maintaining a minimum 90% CSAT (Customer Satisfaction) score.
  • - Follow internal support guidelines, macros, and escalation procedures to ensure consistency and quality across all customer interactions.
  • - Maintain accurate, detailed, and timely documentation of all customer interactions within our CRM system.
  • - Uphold and model all rules of conduct and team values, demonstrating professionalism and respect in all interactions.
  • - Participate in ongoing training sessions and provide feedback on ways to improve customer support workflows.

Requirements

  • - Excellent written and verbal communication skills.
  • - Strong problem-solving abilities and ability to work independently in a fast-paced environment.
  • - Highly organized with strong attention to detail.
  • - Comfortable navigating multiple tools and platforms (e.g., Gorgias, Zendesk, Shopify, Slack).
  • - Demonstrated ability to hit KPIs, including ticket volume, CSAT, and response/resolution times.
  • - Empathetic and customer-focused with a strong desire to create memorable customer experiences.
  • - Ability to receive and incorporate feedback in a professional manner.
  • - Ability to work in PST business hours
Benefits
  • - Full-time
  • - Competitive Salary
  • - Work From Anywhere

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ticket resolutioncustomer satisfactiondocumentationKPI management
Soft skills
written communicationverbal communicationproblem-solvingorganizational skillsattention to detailempathycustomer focusfeedback incorporation