Bilingual Member Services Representative, Spanish Speaking
Pair Team
full-time
Posted on:
Location Type: Hybrid
Location: Oakland • California • United States
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Salary
💰 $22 - $25 per hour
About the role
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assists individuals in securing connection to community supports
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members
Requirements
- 3+ years of general work experience (healthcare call environments preferred)
- You are physically located in California
- Bilingual – English/Spanish
- Telehealth experience in high volume call settings (inbound and outbound)
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
- A valid driver’s license and auto liability insurance
Benefits
- Comprehensive health, vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telehealth experiencehealth action plancare managementsocial support navigationevidence based approachesencounter metricscommunity supportscultural fluencyCRM databasesMicrosoft Excel
Soft skills
empathycollaborationorganizational skillspatienceoptimizationrelationship-based strategiescommunicationteamworkproblem-solvingadaptability
Certifications
valid driver’s licenseauto liability insurance