Pair Team

Operations Support Associate, PST Hours

Pair Team

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $22 - $23 per hour

Job Level

JuniorMid-Level

About the role

  • Own key operational support initiatives that directly impact patient care delivery and health plan compliance
  • Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy
  • Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care
  • Proactively track approvals and status updates (via fax, email, or SFTP) and communicate timely updates to the care team
  • Maintain daily management of fax and voicemail queues to ensure all items are processed and cleared
  • Support process improvement projects related to enrollment, documentation, and compliance auditing
  • Collaborate cross-functionally with Care Operations and Compliance teams to ensure data integrity and timely submission of authorizations
  • Contribute to ad hoc projects that enhance workflow efficiency and ensure accurate reimbursement for services rendered

Requirements

  • 1+ years of healthcare operations or administrative experience in a fast-paced environment
  • Proficiency in Google Sheets or Microsoft Excel is required
  • Strong data entry accuracy and time management skills, with a commitment to maintaining 100% accuracy in all submissions
  • Excellent attention to detail and ability to manage multiple high-volume workflows simultaneously
  • Comfort navigating technology platforms such as Google Suite, Slack, and data management tools (e.g., Looker or comparable systems)
  • Ability to adapt quickly as priorities shift across different projects and health plans
  • Excellent written and verbal communication skills and a collaborative working style
  • Reliable, HIPAA-compliant workspace with a stable internet connection
  • Dedication to supporting underserved populations and improving access to high-quality care
Benefits
  • Competitive compensation: $22-$23
  • Comprehensive health, vision & dental insurance
  • Flexible vacation policy – take the time you need to recharge
  • 401k
  • Work entirely from the comfort of your own home
  • Monthly $100 work from home expense stipend
  • We provide the equipment needed for the role
  • Opportunity for rapid career progression with plenty of room for personal growth!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrydata managementprocess improvementcompliance auditingauthorization processingtime managementattention to detail
Soft skills
collaborative working styleadaptabilitycommunication skillscommitment to accuracy
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