PagerDuty

Customer Success

PagerDuty

full-time

Posted on:

Location Type: Remote

Location: Alaska • Hawaii • United States

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About the role

  • Act as a trusted advisor guiding customers through their digital transformation journey.
  • Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation.
  • Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
  • Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
  • Drive collaboration across internal teams to ensure customers experience maximum value and operational success.

Requirements

  • Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change.
  • Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value.
  • Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences.
  • Skilled communicators who excel in consultative conversations—influencing at all levels and facilitating meaningful, outcome-driven discussions.
  • Individuals who can translate complex technology concepts into actionable insights—helping customers realize ROI and drive growth through data-driven decisions.
Benefits
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B SaaSdigital transformationdata-driven decisionsROI analysisstrategic adoption plansoptimizationinnovation
Soft skills
trusted advisorrelationship buildingcollaborationconsultative communicationinfluencingfacilitationcross-functional engagementstrategic thinking